Who should deal with this insurance issue

Okell

soolin said:

MyRealNameToo said:

soolin said:

MyRealNameToo said:

soolin said:

MyRealNameToo said:

soolin said:

user1977 said:

Presumably you have reg number for the lorry and can pursue that way?

Thank you all.

I have the lorry reg but I wasn't sure what use that was - all i can find out about it is that it is properly taxed and insured. 

If I go to my insurance company now will they be able to make more use of it?

Sounds like you are illegally using the "check my vehicle is insured" which only states if your vehicle is insured or not as of today but obviously this isnt your vehicle. 

MID has a second process for applying for the insurance details of a vehicle not owned by you. You have to pay £10 and certify you have a legitimate interest (normally that the vehicle has caused damage to your property but you seem fairly relaxed about false decs anyway) and what date the incident was. It will then give you the insurer, the policy number and the contract details for claims. 

Your insurers may be able to, if they also sell Motor insurance they will have access to MID on a subscription basis. If they dont sell motor they may or may not have access. Obviously as soon as you call them you then have to declare the incident for the next 5 years, in principle you need to anyway but some will choose to "forget" to if they havent spoken to any insurer. 

DeathByFluffy said:

Use AskMID to get the name of their insurer via their reg, and go down that route IMO. 
It'll cost you £3 (from memory) but with the info you have, it should be fairly straightforward once you speak to the insurer. 

Inflation has taken it to £10

I used this GOV site, is it illegal then to check if someone else vehicle is taxed and has an MOT 

No, but you stated it's insured which can only be checked via MID. MID has two tools, one to check your own car thats free and highlights using it to check someone else's vehicle is illegal and the paid for tool that gives you in-depth details for a specified data which is fine as long as you have a legitimate need to know their insurance details, namely you're aledging they've caused you a loss

A simple error on my tax, I used the word insured when I should have said taxed and MOT'd

Fair enough, plenty do advocate using the MID "check my vehicle" on vehicles that arent yours but thats a long running thing here.

soolin said:

Arunmor said:

Was the manhole cover certified for road use?  Sounds as if it was not up to the job or had a fault.  Cast iron or something else?

I think it's cast iron, even the pieces are very heavy and from the weight of each bit I probably couldn't have carried it when it was whole. No idea what it is certified for, we've only lived here for 30 years and it hasn't been replaced all that time, it shows a water company name embossed on top. 

Amazon have now asked me to quote for a replacement and as I'm struggling I have emailed the water company to ask if they sell them.

Is it even yours? Is it a shared public sewer below in which case it may be the property of the water company? 

We have had it checked out some years ago by a building company who were doing some work on our house, also Dyna rod and similar companies we've hired over the years have told us  - it's on our property and is therefore our responsibility , despite it being an off run (I'm not sure that's the correct terminology ) for other houses. It's a quirk of how our estate was built in the 1920s. Obviously it would be nice if things have changed and the water company decide to take responsibility - always hopeful!

EDIT: There is an emergency number_-i might try phoning that as this is a safety risk.

I'm not sure what you mean by an off run for other houses, but if it's a drain servicing more than one property then my understanding is that it is your water company's responsibility even if it's on your property.

I had to alert our local water company to a cracked manhole cover last December and it was replaced within 12 hours

soolin

Can I just say you lot are brilliant , If I knew you in real life I'd buy you all a drink!

Decided to try water company again and phoned emergency number, and they were really helpful. Checked our property plans and said yes it was shared- but it's waste, not fresh water so actually dealt with by a different company. They put me straight through to the next company who took some details, decided we were priority due to our age (and having a cancer patient in house) and said they would start the process to deal with it immediately. We have someone en route already to make the hole safe temporarily for a start, so no more planks of wood and a traffic cone. 

They need to run a few checks to make sure the plans they have are correct and this is shared, but believe their old plans are correctly showing this as shared. Assuming its shared then they will arrange a replacement free of charge, but as plans show this is non standard I might have to wait up to 30 days for a replacement to be available and fitted. 

Such a weight off my mind, and such lovely people on the phone at both companies. I even got sent a message saying that should water be cut off locally for any reason our status is noted and we will be provided with bottled water automatically , along with families with children. I've also got a priority emergency number if I have concerns about the repair meanwhile. 

Thank you all again.

Okell

soolin said:

MyRealNameToo said:

soolin said:

MyRealNameToo said:

soolin said:

MyRealNameToo said:

soolin said:

user1977 said:

Presumably you have reg number for the lorry and can pursue that way?

Thank you all.

I have the lorry reg but I wasn't sure what use that was - all i can find out about it is that it is properly taxed and insured. 

If I go to my insurance company now will they be able to make more use of it?

Sounds like you are illegally using the "check my vehicle is insured" which only states if your vehicle is insured or not as of today but obviously this isnt your vehicle. 

MID has a second process for applying for the insurance details of a vehicle not owned by you. You have to pay £10 and certify you have a legitimate interest (normally that the vehicle has caused damage to your property but you seem fairly relaxed about false decs anyway) and what date the incident was. It will then give you the insurer, the policy number and the contract details for claims. 

Your insurers may be able to, if they also sell Motor insurance they will have access to MID on a subscription basis. If they dont sell motor they may or may not have access. Obviously as soon as you call them you then have to declare the incident for the next 5 years, in principle you need to anyway but some will choose to "forget" to if they havent spoken to any insurer. 

DeathByFluffy said:

Use AskMID to get the name of their insurer via their reg, and go down that route IMO. 
It'll cost you £3 (from memory) but with the info you have, it should be fairly straightforward once you speak to the insurer. 

Inflation has taken it to £10

I used this GOV site, is it illegal then to check if someone else vehicle is taxed and has an MOT 

No, but you stated it's insured which can only be checked via MID. MID has two tools, one to check your own car thats free and highlights using it to check someone else's vehicle is illegal and the paid for tool that gives you in-depth details for a specified data which is fine as long as you have a legitimate need to know their insurance details, namely you're aledging they've caused you a loss

A simple error on my tax, I used the word insured when I should have said taxed and MOT'd

Fair enough, plenty do advocate using the MID "check my vehicle" on vehicles that arent yours but thats a long running thing here.

soolin said:

Arunmor said:

Was the manhole cover certified for road use?  Sounds as if it was not up to the job or had a fault.  Cast iron or something else?

I think it's cast iron, even the pieces are very heavy and from the weight of each bit I probably couldn't have carried it when it was whole. No idea what it is certified for, we've only lived here for 30 years and it hasn't been replaced all that time, it shows a water company name embossed on top. 

Amazon have now asked me to quote for a replacement and as I'm struggling I have emailed the water company to ask if they sell them.

Is it even yours? Is it a shared public sewer below in which case it may be the property of the water company? 

We have had it checked out some years ago by a building company who were doing some work on our house, also Dyna rod and similar companies we've hired over the years have told us  - it's on our property and is therefore our responsibility...

... and I'd suggest you don't use any of these people again as they obviously don't know what they're talking about.

MyRealNameToo

soolin said:

Can I just say you lot are brilliant , If I knew you in real life I'd buy you all a drink!

Decided to try water company again and phoned emergency number, and they were really helpful. Checked our property plans and said yes it was shared- but it's waste, not fresh water so actually dealt with by a different company. They put me straight through to the next company who took some details, decided we were priority due to our age (and having a cancer patient in house) and said they would start the process to deal with it immediately. We have someone en route already to make the hole safe temporarily for a start, so no more planks of wood and a traffic cone. 

They need to run a few checks to make sure the plans they have are correct and this is shared, but believe their old plans are correctly showing this as shared. Assuming its shared then they will arrange a replacement free of charge, but as plans show this is non standard I might have to wait up to 30 days for a replacement to be available and fitted. 

Such a weight off my mind, and such lovely people on the phone at both companies. I even got sent a message saying that should water be cut off locally for any reason our status is noted and we will be provided with bottled water automatically , along with families with children. I've also got a priority emergency number if I have concerns about the repair meanwhile. 

Thank you all again.

Accept drinks vouchers by DM

If it was for your property alone then yes it's your responsibility as its on your property. As soon as its carrying other peoples waste its the water companies no matter if its on your land or not. 

I only ever worked for one water company in their emergency call centre but it was the least commercial environment I ever been in. Our area was very rural and a large amount of people had septic tanks. We sold a "starter kit" if you had a new tank or had messed up your old one using bleach or such for £100 or so but the standard advice was to go out and look for some road kill, ideally a couple of days old, and chuck that in the tank and it will do just as good a job. Most people we thankful we'd saved them £100 but one person pointed out that they were vegan... was the only kit I sold in my time there as couldn't be bothered pointing out I wasnt telling her to eat it nor was I suggesting she intentionally runs something over 

sheramber

MyRealNameToo said:

soolin said:

Can I just say you lot are brilliant , If I knew you in real life I'd buy you all a drink!

Decided to try water company again and phoned emergency number, and they were really helpful. Checked our property plans and said yes it was shared- but it's waste, not fresh water so actually dealt with by a different company. They put me straight through to the next company who took some details, decided we were priority due to our age (and having a cancer patient in house) and said they would start the process to deal with it immediately. We have someone en route already to make the hole safe temporarily for a start, so no more planks of wood and a traffic cone. 

They need to run a few checks to make sure the plans they have are correct and this is shared, but believe their old plans are correctly showing this as shared. Assuming its shared then they will arrange a replacement free of charge, but as plans show this is non standard I might have to wait up to 30 days for a replacement to be available and fitted. 

Such a weight off my mind, and such lovely people on the phone at both companies. I even got sent a message saying that should water be cut off locally for any reason our status is noted and we will be provided with bottled water automatically , along with families with children. I've also got a priority emergency number if I have concerns about the repair meanwhile. 

Thank you all again.

Accept drinks vouchers by DM

If it was for your property alone then yes it's your responsibility as its on your property. As soon as its carrying other peoples waste its the water companies no matter if its on your land or not. 

I only ever worked for one water company in their emergency call centre but it was the least commercial environment I ever been in. Our area was very rural and a large amount of people had septic tanks. We sold a "starter kit" if you had a new tank or had messed up your old one using bleach or such for £100 or so but the standard advice was to go out and look for some road kill, ideally a couple of days old, and chuck that in the tank and it will do just as good a job. Most people we thankful we'd saved them £100 but one person pointed out that they were vegan... was the only kit I sold in my time there as couldn't be bothered pointing out I wasnt telling her to eat it nor was I suggesting she intentionally runs something over 

I recently lived in a rural crofting area.

Dead sheep were dropped into the septic tanks.

It saved paying the knacker Mann for collecting them. 

Grumpy_chap

Shared drain - statutory sewage undertaker's responsibility.
The OP has already got to that - hope the company do a good resolution.