Which banks have these features?

Rob5342

I'd be surprised if most people here are over 60.A lot of people in the debt free wannabe section explicitly state their age and say they are under 60, indicate they are by saying they are by saying they have children, or 15 years left on their mortgage etc. 

confederated

I’d argue that the majority of those with massive numbers of posts are over 60 - it is they who control this particular ‘category’. It feels like whac-a-mole on here when newbies (probably younger members), post.

Altior

I've been involved in managing the support for a full rollout of mandatory MFA for a Fintech. It is absolutely the case that there is an obvious inverse correlation with age and competence with technology. Some of the older clients needed hand holding through something as simple as installing an app on their device or changing passwords. One or two younger people too!

Clearly that does not mean that all younger people are competent with technology and all older people aren't. I'd have thought it was apparent, that it will not be equally distributed across ages ranges, and common sense should prevail. Organisations need to account for the norm, not the exception. Wherever you set the cut off or boundary if differentiating support for different user groups, some people will invariably claim to be offended. It's a feature of modern life. 

Something to note is that there is a not too insignificant group of people that would use any cheat going to jump the queue. So if users were able to opt in and self declare they struggled with technology, plenty would lie to get straight through to in person phone support, blocking it for those who genuinely needed it. An age cut off is perhaps the least worse cost effective solution. 

confederated

Altior said:

An age cut off is perhaps the least worse cost effective solution. 

Thank you. This forum/category often makes me feel I have outlandish points of view and it’s nice to be vindicated for a change!

[Deleted User]

If you have a Barclays account, you can send a message via imessage/text directly. 

When I have spoken to HSBC on chat, they have normally responded within 15 mins.