Which banks have these features?

Miles86

I've become increasingly annoyed with HSBC recently as a current account provider.

In particular the end of Secure Messages - these useless new chat systems where the customer ends up wasting hours waiting for a response from a series of staff members who don't know what you're talking about are infuriating.

Added to the constant tinkering with the App, the latest farce being that their Balance Forecast now can't be turned off, and also can't cope with the fact I am paid very 4 weeks and I've reached the end of my tether.

So can anyone recommend a current account provider who allows you to send a one off message, rather than insisting on a chat function? And for the win, doesn't have functions which are incompatible with 4 weekly pay??

Many thanks!

eastcorkram

I use HSBC app a lot (as well as others). I've never even seen a balance forecast feature. 

IOWJJBTM2025

I have been with Nationwide for the last year and they actually have branches that you can walk into and talk to someone - even on Saturday mornings. Banking online app works well also.

eastcorkram

eastcorkram said:

I use HSBC app a lot (as well as others). I've never even seen a balance forecast feature. 

Ah......I've just looked, and it's there alright. I'm not going to activate now though!