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Cashback missing at Virgin Money
pedrodelgado
Posts: 99 Forumite
Hi, has anyone had cause to complain about missing cashback for purchases made with their debit card on Virgin cashback retail deals?
I had a 10% back at Asda for £30+ purchases and it didn't track. Put the missing transaction form in on the app and got a very automated looking reply back saying my card wasn't registered. It is and has tracked both before and since the date of the missing one.
Long and short of it , been a very frustrating 2hr plus on various calls to various departments to no avail but eventually got my complaint registered and is now being looked into. I have stated that I require the cashback owed to me plus a reasonable amount to compensate my time and stress on the phone.
Lets see what happens. Anyone else had similar?
Thanks.
I had a 10% back at Asda for £30+ purchases and it didn't track. Put the missing transaction form in on the app and got a very automated looking reply back saying my card wasn't registered. It is and has tracked both before and since the date of the missing one.
Long and short of it , been a very frustrating 2hr plus on various calls to various departments to no avail but eventually got my complaint registered and is now being looked into. I have stated that I require the cashback owed to me plus a reasonable amount to compensate my time and stress on the phone.
Lets see what happens. Anyone else had similar?
Thanks.
0
Comments
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Visa run the cashback perk for Virgin, NatWest/RBS, Barclays and several other banks/BSs.
Not surprising then that I have the same 10% at Asda deal on my RBS Reward account - used it last Friday and the cashback was showing on my Reward tally the following Wednesday. Used it again today.0
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