Piece of wood found in burrito!

singhini

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

kinger101

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

singhini

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

kinger101

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

singhini

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

YOU DON’T HAVE TO MAKE IT A COMPLAINT — JUST RETURN THE ITEM WITH A NOTE BRINGING IT TO THE ATTENTION OF THE MANUFACTURER.

I did point this out to you previously on this thread (you really don’t understand).

kinger101

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

YOU DON’T HAVE TO MAKE IT A COMPLAINT — JUST RETURN THE ITEM WITH A NOTE BRINGING IT TO THE ATTENTION OF THE MANUFACTURER.

I did point this out to you previously on this thread (you really don’t understand).

The manufacturer is then obliged to deal with it as a complaint.  It's the law.

Ectophile

kinger101 said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

YOU DON’T HAVE TO MAKE IT A COMPLAINT — JUST RETURN THE ITEM WITH A NOTE BRINGING IT TO THE ATTENTION OF THE MANUFACTURER.

I did point this out to you previously on this thread (you really don’t understand).

The manufacturer is then obliged to deal with it as a complaint.  It's the law.

Which law would that be?

born_again

kinger101 said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

YOU DON’T HAVE TO MAKE IT A COMPLAINT — JUST RETURN THE ITEM WITH A NOTE BRINGING IT TO THE ATTENTION OF THE MANUFACTURER.

I did point this out to you previously on this thread (you really don’t understand).

The manufacturer is then obliged to deal with it as a complaint.  It's the law.

Oh dear. Only regulated area's such as finance even have to have a complaints process. The rest can do what they like. With complaints..
Although food producers do have responsibilities.

https://www.gov.uk/food-safety-your-responsibilities

kinger101

Ectophile said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

YOU DON’T HAVE TO MAKE IT A COMPLAINT — JUST RETURN THE ITEM WITH A NOTE BRINGING IT TO THE ATTENTION OF THE MANUFACTURER.

I did point this out to you previously on this thread (you really don’t understand).

The manufacturer is then obliged to deal with it as a complaint.  It's the law.

Which law would that be?

A combination of these:

Food Safety Act 1990

Retained EU Regulation 178/2002 (Article 19 “investigate and prevent recurrence”)

Food Hygiene Regulations 2013 (HACCP corrective actions)

General Product Safety Regulations 2005

While they do not all specify one must have a complaints procedure, you effectively do because if you didn't, how would you demonstrate due diligence.

Believe me, large food manufacturers do care when this happens and would want to find out the how and why.  

They'd want to know did it happen in the plant?  Was it due to contamination of raw ingredients?  If so, who was the supplier.  Do they need to quarantine ingredient batches?  Do they need a recall or to issue a warning.

It's not just about food safety either.  There's brand reputation.

kinger101

born_again said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MyRealNameToo said:

singhini said:

kinger101 said:

singhini said:

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

But if you're returning something because you're not satisfied with it, by definition is is a complaint. 

Returning something because you’re not satisfied can be a complaint, but it’s not automatically one “by definition”. You could be dissatisfied internally but return the product quietly, simply addressing the issue without formally lodging a complaint (that's the approach i would take, but i concede not everyone would react in the same way). 

IMHO, we’re slowly moving from a nation of moaners to a nation of complainers, and soon we might become a nation of suers, just like the Americans (we’re certainly getting as fat as them)!

Depends on how you define complaint... the FCA for example used to define it as any expression of disatisfaction and there is no differential between "formal complaint" and informal. Worth pointing out they have now tightened the definition to say it has to have caused financial loss or material inconvenience, embarrassment or distress.

Litigation is increasing and our courts are generally more generous than most of Europe but we lack punitive damages so you dont get the cases of McDs paying $5m for a minor scolding from hot coffee because the customer wasnt well enough warned, here they'd get a couple of hundred instead most likely (assuming a true injury)  

We are in agreement. kinger101 is saying "returning something because you're not satisfied with it, by definition is is a complaint" im not so sure (as you say, depends how you define complaint). 

I see you struggle with the definition of agreement as well.

Or you struggle to understand!

from the Cambridge dictionary

complaint (noun):  a statement that something is wrong or not satisfactory

Though I guess one could return the item to the store say "it had a piece of wood in it but I'm perfectly satisfied and saw nothing wrong with it".

YOU DON’T HAVE TO MAKE IT A COMPLAINT — JUST RETURN THE ITEM WITH A NOTE BRINGING IT TO THE ATTENTION OF THE MANUFACTURER.

I did point this out to you previously on this thread (you really don’t understand).

The manufacturer is then obliged to deal with it as a complaint.  It's the law.

Oh dear. Only regulated area's such as finance even have to have a complaints process. The rest can do what they like. With complaints..
Although food producers do have responsibilities.

https://www.gov.uk/food-safety-your-responsibilities

You think there are not regulations involved in selling food?