Piece of wood found in burrito!

daveyjp

Return to store for a refund.  Environmental Health don't concern themselves with issues such as this as its accepted when factories are producing millions of items some will have issues.  By returing to store the batch can be checked and withdrawal notices prepared if required.

kinger101

daveyjp said:

Return to store for a refund.  Environmental Health don't concern themselves with issues such as this as its accepted when factories are producing millions of items some will have issues.  By returing to store the batch can be checked and withdrawal notices prepared if required.

Environmental Health would be concerned if they got multiple reports originating from the same manufacturer.

I'd have photographed, reported to EH, and returned to the store.

kinger101

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

singhini

kinger101 said:

singhini said:

MrFibble said:

Hello! Could someone please give me some advice. 
I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and, as a result, have a very tortuous relationship with food at the best of times. This incident has made things 100 times worse where I am doing a CSI job on everything that I eat and chewing excessively. 

When I complained to the supermarket via their customer service I was asked to return the product packaging and offending object to the store. I did this and was offered a replacement of the burrito with no apology or acknowledgement of the injury neither physical nor psychological.

I called the customer care line again to ask for a corporate email address so that I could escalate my complaint and was told that the only people I could deal with were those at customer care. When I asked to speak to a supervisor I was told that they were all busy. 

Has anyone else had a similar experience? What did you do? What should I do?

Any constructive replies would be greatly appreciated.

Why did you have to complain?

Why do the think? 

And what else did i write? ------> Why couldn't you just bring it to their attention so they can inform the factory who could look into it?  

Not every issue needs a COMPLAINT

MattMattMattUK

We are not the USA, you are not going to get thousands for hurt feelings. The supermarket will inform the manufacturer and EH, they will be required to investigate, you will not hear the results of that.