Horizon - Co Op - Parking Charge

Mr_Benn

Ive helped win a couple of parking charges over the years for family, so have been approached to see if I can help with this one.  My optimism is low from what  I can see, but I wasnt going to give up without trying !  Even though its a lower £40 fine than had previously. 

Basically, the Co Op store has a free 90 minutes limit. The driver exceeded this by 12 minutes. 

Ive spoken to the Store Manager if there is a further grace time, but he said no. (Im not convinced he really knew, but to be fair even if its another 10 minutes it doesnt help anyway). 

The wording on the PCN unfortunately seems to match the latest (now correct) Horizon form I can see on the Newbies page.  The Notice wasnt received until the 24th November. (13 days after the 'Event').     Thanks in advance for any ideas / help.  

Mr_Benn

Hi Fruitcake, thank you for the quick reply.  

Isnt the part about passing to the driver covered in the paragraph that starts  'The Registered Keeper Details'   where it says "and pass this Parking Charge to them" ?

Ive tried comparing the PCN , with the one that Coupon Mad posted in the newbies thread and said it is POFA compliant, and it looks the same , but happy to be wrong !   https://forums.moneysavingexpert.com/discussion/6483542/a-thread-of-pictures-of-2023-parking-firm-ntks/p1  

Fruitcake

You are correct; my apologies. I think I need my eyes testing again.

Coupon-mad

Yep that's a POFA PCN.

Best thing is to find out which property agent runs the shopping park. Google it. Complain to them.

Mr_Benn

This is a Co-op Superstore, and not part of a complex with other shops. 

Ive emailed their Property team , only to get an 'Im out of the office'  (which is a bit concerning if just 1 person). 

I went to the store, but just got the 'its nothing to do with us' , which is the usual answer when they outsource the parking to a 3rd party.   Im going to call them later to see if I can get anywhere. 

Is the fact the PCN was received 13 days after the Breach, legally okay?  

Le_Kirk

With date of event of 11/11/25 the NTK must be given by 26/11/25

With the NTK having been posted on 19/11/25 it is deemed delivered on 21/11/25 and is in time

Mr_Benn

Well, the good news is I managed to get hold of someone in a Co-Op Customer Support team, and they have kindly cancelled the charge with Horizon. 

So thats 3 out of 3 parking tickets Ive challenged and won over the years.   

Gr1pr

Excellent,  but please stop calling them fines   ( magistrates issue fines   )

Coupon-mad

Mr_Benn said:

Well, the good news is I managed to get hold of someone in a Co-Op Customer Support team, and they have kindly cancelled the charge with Horizon. 

So thats 3 out of 3 parking tickets Ive challenged and won over the years.   

I'd go back in and tell the Co-op manager and ask why they lied to you? They need to ensure the shop staff know  that Co-op DOES have the right to cancel unfair PCNs for customers.

BTW: well done x 3!

prowla

Incidentally, regarding the failed 10 minutes; is there a "consideration time" for when you enter the park and a time to get out, or are they just embedded into the 90 minutes?

mini03dg

Hello, I’ve just read your thread - great result, well done!

I don’t suppose you have the email address or postal address you used for the Co-op?

I’ve just received a PCN for an overstay but I was buying items in the store (bumped into a friend & got chatting!). So I’m going to try & appeal & see what happens!

Thanks in advance

Diana