Vodafone Broadband Checker giving false information

Pennypocket123

Just an update to let you know that after having taken Vodafone to CISAS they installed Fibre 2 virtually overnight to avoid me taking further action, having agreed they had mis-sold their services.

Grav15

how long did it take for them to action from when you filled the cisas? Any bill credit compensation?

iniltous

This all seems a little weird anyway , there is no difference at all in the installation of F1 or F2 , they are in effect the same thing , just a profile selection option when entering the details from a keyboard, Openreach FTTC , which presumably you have , has a max line rate of 80Mb , and is sold in three profiles, 40Mb , 55Mb and 80Mb , often called Essential, Fibre 1 , Fibre 2 , but the actual names are upto the ISP , many don’t sell the 55Mb profile at all, calling 40Mb F1 , when BT call their 55Mb profile F1.

FTTC is rate adaptive, the further away from the ‘cabinet’ the slower the speed ….most ISP won’t sell the 80Mb speed to a customer if the line is only capable of (for example) 50Mb because of its line length , they offer the profiles that make sense , not all of them unless it’s appropriate, because you can imagine the complaints, ‘you sold me 80Mb , the line isn’t faulty but I only get 50Mb’ type of thing.

If Vodafone have now provided you with ‘F2’ what speed is it actually delivering ?, if it’s in the 40Mb range then it’s something of a hollow victory, you are paying the higher price for F2 but the rate adaption taking the real world speed into the F1 speed, so you are just paying more than necessary.

If the problem was only ever VF , in that ‘good’ F2 speeds are available and you are getting 60-80Mb (making F2 an appropriate choice) then any other ISP would have offered this from the start , presumably your insistence to use VF was because of being within a minimum term and to leave them would have early termination charges hence the ‘need’ to continue using them , otherwise the obvious thing to do was use someone other than VF , as stated before , you apparently only used the VF checker and not the actual Openreach/BTw checker that has accurate information.