Your advice please - Lufthansa flight from Buenos Aires to LHR

I_did_this32

Hi,

We recently flew back from Buenos Aires to London, via Frankfurt with Lufthansa.

They changed the flight from 17:45 to 23:59 the day before we were due to fly. The change resulted in us missing the original connecting flight meaning that we eventually arrived in London at 20:50 rather than 12:45 - not a nice way to finish a great trip.

i contacted Lufthansa, believing that I would be eligible for compensation but they declared that I wasn’t, quoting Regulation (EC) No. 261/2004.

Does anybody have any views on whether I should persue it? 

Thank you

TadleyBaggie

It depends on the root cause of the delay.

eskbanker

I_did_this32 said:

i contacted Lufthansa, believing that I would be eligible for compensation but they declared that I wasn’t, quoting Regulation (EC) No. 261/2004.

These are the regulations that govern flight delays and cancellations - as implied by the number they were created by the EU in 2004, and they were then retained in UK law after Brexit.  As the start and end point of your journey were both outside the EU, Lufthansa may be arguing that the EU regulations don't apply, but if that is their point then you'd need to highlight to them that the UK ones do apply.

However, if they're making a different point then you'd need to clarify exactly what it was....