We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
discretionary commission arrangement response
stephcox89
Posts: 3 Newbie
Hello,
I made a complaint using the template supplied on the money-saving website quite a few months ago. After months of emails saying theyre looking into it, I've now had a reply saying my finance did include a DCA. My question is, on the email theres a link if I want to submit a complaint, however, I thought I already made a complaint.
After viewing all of Martin Lewis's videos about this I'm confused what I need to do. Some of his videos say to do nothing but some say about opting in/out. Do I need to follow the link in the email or do nothing and then they'll still have to consider my original request?
Ive attached a screenshot of part of the email. It might be as simple as click the link but I want to be sure I'm doing the right thing to ensure it is looked at properly!
Thanks!
I made a complaint using the template supplied on the money-saving website quite a few months ago. After months of emails saying theyre looking into it, I've now had a reply saying my finance did include a DCA. My question is, on the email theres a link if I want to submit a complaint, however, I thought I already made a complaint.
After viewing all of Martin Lewis's videos about this I'm confused what I need to do. Some of his videos say to do nothing but some say about opting in/out. Do I need to follow the link in the email or do nothing and then they'll still have to consider my original request?
Ive attached a screenshot of part of the email. It might be as simple as click the link but I want to be sure I'm doing the right thing to ensure it is looked at properly!
Thanks!
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.5K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.5K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.5K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards