MSE British Gas Tariff - All usage data has stopped from Nov 12th onwards

pmd98052

I switched from Octopus to the MSE Collective deal with British Gas. When I check my British Gas account on the web site or their phone app I have usage data from the switch through to Nov 12th and since then absolutely no usage data at all.

Others are reporting the same thing on Reddit's British Gas forum. Some with no data from Oct some from Nov etc...

Anyone else seeing this? Is MSE aware? This was my fear with switching from Octopus where customer service is generally quite good. British Gas is, I hear, impossible. I was on hold for an hour plus today and had to give up. 

spot1034

Yes, I've got the same problem, nothing beyond Nov 12th. Honestly, this is not typical - BG's automated system has worked almost faultlessly since I joined a couple of years ago, and I do check almost every day. If so many people are similarly affected, this must be a problem further back in the chain and not relating to any individual account. They must be well aware of it, so hopefully it'll be sorted soon. 

pmd98052

I reported to the MSE Energy Club team but haven't heard back yet.

spot1034

pmd98052 said:

I reported to the MSE Energy Club team but haven't heard back yet.

What's it to do with them? 

EssexHebridean

spot1034 said:

pmd98052 said:

I reported to the MSE Energy Club team but haven't heard back yet.

What's it to do with them? 

The tariff is associated with them even if just by name - they will want to be aware if customers are having issues with it. (And should this be an ongoing thing they may also be able to bring pressure to bear on BG to get things sorted). 

spot1034

EssexHebridean said:

spot1034 said:

pmd98052 said:

I reported to the MSE Energy Club team but haven't heard back yet.

What's it to do with them? 

The tariff is associated with them even if just by name - they will want to be aware if customers are having issues with it. (And should this be an ongoing thing they may also be able to bring pressure to bear on BG to get things sorted). 

Yeah, but I suspect price is the determining factor, not the sophistication of the supplier's user interface - I'll take a guess that the vast majority of those who signed up for it never log in to their account to view the details of their half hour usage!

In any case it has only become an issue for about the last week, and I don't know about others but my account is gradually filling in the gaps - I now have all usage up to and including Tuesday 18th, with the exception of Sunday 16th which is still missing. I have a vague memory that something like this happened once before and it took a few days for them to catch up. It may not even be BG's fault. 

GlitterMedusa

I'm with BG, but not on the MSE tariff. I too had data missing from the 12th, however like the previous poster some of it has now populated, so I'd expect the rest to catch up. I will send a manual reading at the end of the month just in case.
It's the first time I've had this happen in the 18 months I've been with BG

Eldi_Dos

My assumption about this issue is that BG may have been doing some maintenance to their systems overnight and the data not shown on our accounts is being stored somewhere and will be included in the not to distant future.

GlitterMedusa

The data missing on the BG app is showing correctly in my Bright app, so it's definitely available. But clearly there are some gremlins in the system somewhere. In October it was Bright who didn't get data for a while but eventually caught up with everything while the BG app had everything correct and present 

HouseMartin567

I’ve got data showing up to 20th November but nothing since then.

pmd98052

spot1034 said:

pmd98052 said:

I reported to the MSE Energy Club team but haven't heard back yet.

What's it to do with them? 

Part of their promo for the "MSE Energy Club Collective British Gas deal" was that they provide additional tier of support if British Gas are being unresponsive.