Energy supplier refusing to back bill

QrizB

Terry_Daktil said:

QrizB said:

The Ombudsman has issued a ruling. Octopus say they have applied that ruling to your account.

Have Octopus issued you with a revised bill that shows how they have applied it? Can you share that bill here, with any personal identifying info removed?

Octopus said there are no discounts, despite accepting the ombudsman ruling.

In your opening post, your wrote:

The energy company say they have run their dreaded payment adequacy on my account and there are no further discounts and I have been back billed.

"No further discounts" implies that there have been some previous discounts. "I have been back billed" suggests that there should be a back billing adjustment somewhere on your bill.

Am I reading too much into this or have there been discounts/adjustments made?

Terry_Daktil

QrizB said:

Terry_Daktil said:

QrizB said:

The Ombudsman has issued a ruling. Octopus say they have applied that ruling to your account.

Have Octopus issued you with a revised bill that shows how they have applied it? Can you share that bill here, with any personal identifying info removed?

Octopus said there are no discounts, despite accepting the ombudsman ruling.

In your opening post, your wrote:

The energy company say they have run their dreaded payment adequacy on my account and there are no further discounts and I have been back billed.

"No further discounts" implies that there have been some previous discounts. "I have been back billed" suggests that there should be a back billing adjustment somewhere on your bill.

Am I reading too much into this or have there been discounts/adjustments made?

There was a goodwill payment applied. Ironic really. "Goodwill" yet they ignore the major discount i was expecting as the ai machine i initially complained about says so.