Energy supplier refusing to back bill

masonic

This is quite a confusing thread, because surely your desired outcome is not to be back-billed. Back-billing is when you receive a new bill for energy used more than 12 months ago.

You've not stated over what period of time this debt has been built up, or what your account balance was 12 months ago. It seems from what you have said that the EO decision is that your account as at November 2024 should be zeroed and you should receive a new bill for the most recent 12 months with any payments made since November 2024 going towards it. You would then need to clear any debit balance. There should be no back-billing prior to November 2024. They get what you had paid towards your energy already and no more.

I am surprised that no attempt to increase your DD has been made.

To answer your question about enforcing the Energy Ombudsman decision, it does not have the power of a court order like a Financial Ombudsman decision, but the EO is supposed to handle enforcement internally. You can take Octopus Energy to court, but you'd need to rely on a legal protection rather than a regulatory one. The back-billing rules are not recognised in law (unlike say the Guaranteed Standards of Performance compensation).

It would be good if you could share the exact wording of the remedy the EO has imposed on Octopus.

Scot_39

Terry_Daktil said:

The forum won't allow me to post a link as I've only been a member for 13 years. 🤪

Think its the your low numbers of posts - not the length of membership.  

I was a passive reader for quite a while before started posting.  And had the problem in a couple of my first few posts several years ago.