O2 - no price rise notification received?

330d

My wife is on a O2 contract and she has not received any communication from O2 that her tariff will incur a price rise.

Should she have been told by now? Has everyone else been notified?

Uriziel

Does her contract state that there will be a yearly increase based on inflation?

330d

When I log into My02 there is only one document under agreements which says this;

1. Each year, your Monthly Subscription Charge will be subject to an annual increase by a fixed

amount, this will be shown from your April bill onwards. Full details of your monthly price,

including the fixed amount increases, are set out clearly in your contract forms and order

confirmation documents. 

But I don't appear to have a contract form or order confirmation.

flaneurs_lobster

330d said:

When I log into My02 there is only one document under agreements which says this;

1. Each year, your Monthly Subscription Charge will be subject to an annual increase by a fixed

amount, this will be shown from your April bill onwards. Full details of your monthly price,

including the fixed amount increases, are set out clearly in your contract forms and order

confirmation documents. 

But I don't appear to have a contract form or order confirmation.

Those documents are normally supplied as attachments to a confirmation email sent at the time the contract was taken out.

330d

flaneurs_lobster said:

330d said:

When I log into My02 there is only one document under agreements which says this;

1. Each year, your Monthly Subscription Charge will be subject to an annual increase by a fixed

amount, this will be shown from your April bill onwards. Full details of your monthly price,

including the fixed amount increases, are set out clearly in your contract forms and order

confirmation documents. 

But I don't appear to have a contract form or order confirmation.

Those documents are normally supplied as attachments to a confirmation email sent at the time the contract was taken out.

Unfortunately I didn't. The only document I was emailed is the same one that's in my O2 account which I referenced.