Wrong name on airline ticket

Gilroyd

I have booked two flights Manchester to Rome in March 2026 via a well known agent. As soon as I booked I noticed my wife's first name was completely wrong. I hadn't written the wrong name, it must have auto generated but perhaps I didn't spot before confirming, or the system changed it after. I can't recall because this was August. Agent said they would help but only just found out now in November that the wrong name is still there and whilst the agent asked for a change the airline said no. It's policy is to only change a maximum of 3 letters of a name !!! and this is a whole first name change. I am now stuck with the agent saying they tried but no can do, and the airline, through bots and online service, saying they will only deal with the agent. I have two tickets I can't use (because I am not going without my wife) just because of a spelling issue that would take the airline 10 seconds to correct. I have complaints in with each but not hopeful. 

Any thoughts or advice anyone??

user1977

If it s a completely different name (and not just a obvious alternative or typing mistake) then not sure how you can expect them to distinguish between your mistake and you actually transferring the ticket to a different person? Especially three months later. Think you may need to swallow this one if there is no goodwill from the agent. 

Gilroyd

Thanks user 1977. The first contact from the agent was within minutes of the booking confirmation as I spotted it right away. The airline will know this. There is also no way I would have typed my wife's first name as another one. I do agree I need someone to look at the bigger picture and use some common sense which is often in short supply.

born_again

So was this a online agent?
You can name them.

elsien

They will normally change it for a fee. Have you asked the agent to query that?
 Which airline is it? Because you could wave the terms and conditions With regards to name changes at the agent?

Gilroyd

Born again. Opodo. Went back to airline on the day, but airline said no.
Elsien. Airline is Lufthansa. Not sure what you mean about waiving t&cs but Opodo are not giving me any options. I will be prepared to pay but it seems unfair. My wife’s name is Caroline. There is no way I typed Helen !!!! and we did tell Lufthansa on the day.