Help needed please - just moved and can't figure out the heating/hot water

jackieblack

As title... we've just moved to a bungalow which has an ASHP and underfloor heating. It was reasonably mild when we moved but has turned chillier in the last few days and we've been trying to figure out how it all works. No manuals or instructions were left and we haven't elicited any useful information from Google, although that might be because we're not using correct search terms. The living room is the coldest room, I was WFH yesterday and was absolutely freezing all day 🥶

Each room has one of these  (this from my bedroom, the warmest room in the house, mainly because I'd had the heated towel rail on in the en suite when I took this photo) - we're assuming this is a thermostat, the up and down arrows change the smaller number under the line and I assume the larger number is current temperature

and we have all of this in a cupboard in the hall - no idea what all the different bits are or do...


Would be grateful for any help or advice
Thank you

elsien

Have you tried scanning the QR code on that unit in picture three?

Rodders53

Get in touch with the selling Estate Agent and ask them nicely to contact the Seller about this... Documentation (manuals) or even the name of the Installers/

Some info may be on the installed bits... and / or in the legal pack from your solicitors.

You need to look for makes and model numbers on any of the items...

Clear close up pics of the labels may help. 
Also the outdoor unit.

That Samsung bit has an installer? label with gas safe number that may help find the installer (or not based on that wen url).

That controller number DB68-03252a finds YouTube videos for a Samsung ASHP...  Start there?
Samsung will likely have full manuals available if you get the correct model numbers off the kit.

The thermostat Google image search found me this https://totaltiles.co.uk/touch-screen-underfloor-heating-thermostat.html
which has a manual available.

matelodave

You need to understand how your system is configured as well as getting hold of the operating instructions for your heatpump. As @Rodders53 says most of it should available from the internet both as videos or as downloads from the manufacturers.

The photo of your thermostat suggests that its calling for heat (the funny symbol above the temp setting) so maybe the heatpump hasn't been set to heat the house during the summer although I guess that you are getting hot water from it.

Its best to try and get a manual rather than just poling around but you probably need to find out the model of the heatpump itself (have a look on the main unit outside rather than just the controller