LEBARA HELP

operationhelpless

Hello to one and all

After the antics of O2 and reading what Martin had to say about dumping them I took the plunge and ported my number to Lebara

I've had the same number for many years and it's my number for all everyday activates so I was a little bit concerned if something went wrong and I lost the number, the process appeared to be straight forward and seamless, what could go wrong

My should have been transferred on Tuesday as of to day I still have no service, I've tried all the tips and tricks to see if it can be rectified my end to no avail.

Im getting nowhere with them, it went from trying all the tips and tricks to you number is in post port leave it for 24 hours then we've got technical issues porting numbers and we are urgently trying to fix it.

I can't help getting the feeling they are giving me the run around, can't seem to get through to someone other a script reader, the longer this goes on im getting seriously concerned I've lost my number now.

Has anyone got any idea on how I can get this resolved, one thought I had was asking them for a pac and porting it out to anther provider or would this just confuse things even more

Thanks for any advise

la531983

Funnily enough Ive just had an email from them, apologising for the issues during my transfer this week (took most of the day Wednesday, and then was left with no stable data connection until yesterday afternoon when they sent me the settings and that finally fixed it), maybe you have had the same email today

MoneyMate

Have a look at Resolver highly recommended. https://www.resolver.co.uk/companies/o2-complaints?territory_id=1