O2 Device plan issue

SBMB1993

Hi, I am looking for advice please. Due to the price rises with O2 I contacted them and asked to leave my Airtime contracts. I was clear I did not wish to cancel my device plans. The agent made an error and cancelled my device plans along with my airtime agreements. I contact o2 straight away and today they have admitted it was their error and my device plans should not of been cancelled. They have already processed my final bill and sent me confirmation letters informing me my plans are cancelled. 

My question is now I have it in writing that they have cancelled by their own mistake can they reinstate the agreement even though they have confirmed it has been cancelled. also can they force me into a new agreement to make me pay the device plans outstanding? 

Sam_666

Raise complaint.

Isthisforreal99

SBMB1993 said:

Hi, I am looking for advice please. Due to the price rises with O2 I contacted them and asked to leave my Airtime contracts. I was clear I did not wish to cancel my device plans. The agent made an error and cancelled my device plans along with my airtime agreements. I contact o2 straight away and today they have admitted it was their error and my device plans should not of been cancelled. They have already processed my final bill and sent me confirmation letters informing me my plans are cancelled. 

My question is now I have it in writing that they have cancelled by their own mistake can they reinstate the agreement even though they have confirmed it has been cancelled. also can they force me into a new agreement to make me pay the device plans outstanding? 

Are you somehow angling for not having to pay the remaining device plans - that's how your post sounds.

Bottom line is you still owe the money fir the devices.

Ms_Chocaholic

How much were you paying, do you want it reinstated? Could you get cheaper elsewhere, they might have done you a favour and help you save a few quid.

Jojosie

Have you managed to sort at all? As they have done exactly the same to me I switched to a new deal to as was going to leave. Been trying to resolve for last 3 hours and just being passed back and forth. They have acknowledged their mistake and raised a complaint, but absolutely shocking customer service. Only got new phone a few months back so can't afford to pay it off.