Zzoomm zero Internet and zero customer service

leedrums

Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention,  but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call them and gave after 2 x 1 hr long calls on hold...they clearly haven't got the personal to delay.with my issue. Does anyone have a contact for them that can get my issue cleared up as its been nearly a week without Internet and no way of getting this sorted in the near future. Thinking of putting a stop on the direct debit and seeing what happens then. 

Any help.would be really welcomed. 

Lee 

Neil_Jones

Service Status page suggests there was an issue on November 5 that to rectify requires you to factory reset your router.  This is not the same as turning it off and on again, and requires holding the factory reset button in for about 15 seconds.  Have you done this?

Cancelling the direct debit will do nothing to help the situation, and all it will achieve is trash your credit record.

Complaints code is here: https://zzoomm.com/customer-complaints-code

JSmithy45AD

leedrums said:

Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention,  but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call them and gave after 2 x 1 hr long calls on hold...they clearly haven't got the personal to delay.with my issue. Does anyone have a contact for them that can get my issue cleared up as its been nearly a week without Internet and no way of getting this sorted in the near future. Thinking of putting a stop on the direct debit and seeing what happens then. 

Any help.would be really welcomed. 

Lee 

Never even heard of them so couldn't help with a contact and if rebooting the router doesn't resolve it then I can't see how anyone on here can help TBH.

Stopping the DD will only cause further issues and is never ever a good idea.

What does their network status link say? Have you tried the web form maybe? There are various social media links further down, don't put any personal details down on a public post.

https://zzoomm.com/contact

leedrums

Thanks for the responses....I have factory reset the router twice now with zero result. 

I will continue to try and contact zzoomm....just wondered if anyone else had had the same issues with them.