Refund for online US purchase

Aylesbury_Duck

Ask nicely if they'll negotiate on the retained sum, see if you can get a little more back.

How much might you be able to sell it for on eBay or similar?  That might recoup more of your loss than accepting 35% back.

cmthephoenix

brightonjan said:

Full amount £234.00 and I’m kicking myself

Have they said they will pay the VAT and customs charges, if not you'll also have to pay those if it does ship.

A_Geordie

Contrary to a number of posts on this thread, consumer rights laws do apply in international transactions but the hurdle to overcome is whether the foreign company directs their activities towards this country i.e. does their website offer goods or services to customers overseas particularly the UK. If they do, then the rights are likely to apply. 

However, any enforcement of those rights are only going to be possible if you paid by credit card so that you could bring a s75 claim. Otherwise recovering your money is highly unlikely and the only other option is what others have suggested which is to mitigate and sell the goods. 

Alderbank

brightonjan said:

CARTPANDA INC. 251 Little Falls Drive, Wilmington, DE, 19808, USA

This is the company.

Cartpanda inc. provides shopfront services to small businesses, much like Shopify:

"Cartpanda is a global e-commerce platform that helps entrepreneurs and creators build and manage online stores to sell a variety of products, including physical and digital goods. It provides a suite of tools such as a customizable online storefront, product and affiliate management, and a high-converting checkout that supports multiple currencies and languages. Cartpanda aims to simplify the process of online selling for small to midsize businesses, dropshippers, and online course creators."

@brightonjan, are you trying to set yourself up as a drop-shipper?

This doesn't sound like a consumer transaction.