O2 PUFFL tariff - cannot send texts

Stuart_W

Anyone else on O2 PUFFL struggling to send texts?

I have an old 2G phone (upgraded to a 4G compatible SIM card a few years back when they were replacing them), but can no longer receive texts.

I have checked the message centre number is correct, this was working up until last week. Outgoing texts and calls in and out are fine. 

Have just tried the SIM in a different 2G phone - exactly the same result.

Any ideas? Should I find a 4G phone to test? Has 2G begun to be wound down already??

Neil_Jones

PUFFL was apparently discontinued in 2023 and everybody was moved to another tariff which has since been replaced with something else that apparently now includes annual prices rises, though nothing + 3.9% (or whatever) is still nothing so...

This is not a 2G thing.  o2 are switching 3G off as are most other providers, but 2G is not affected at this time and any legacy 2G devices should continue to work for the foreseeable future.

PHK

Neil_Jones said:

PUFFL was apparently discontinued in 2023 and everybody was moved to another tariff which has since been replaced with something else that apparently now includes annual prices rises, though nothing + 3.9% (or whatever) is still nothing so...

This is not a 2G thing.  o2 are switching 3G off as are most other providers, but 2G is not affected at this time and any legacy 2G devices should continue to work for the foreseeable future.

Whilst 2G isn't being switched, customers are being migrated away from 2G so that it is reserved for emergency calls and machine to machine data. 


When the plans were announced O2 had the most 2G customers (still only 1%) and so had most to migrate. 


O2 began this process last year, any remaining business customers were migrated earlier this year, from last month it was no longer possible to do incoming or outgoing roaming on O2 2G. Consumers will be migrated in due course. Tesco are migrating their 2G customers as part of the shut down of their old plans and the change to Essentials. 

The other operators had so few 2G only customers (in the case of Three, zero) that it happened naturally during the 3G switch off and there was no need to take other action. 

That's not to say the I know the OP has been migrated, there are lots of things this could be. As you rightly say it might be a tariff issue. 

Stuart_W

Thank you for the comments. You are right, this isn't a 2G issue. It was resolved by replacing the SIM card with a new one.

Calling 02 didn't resolve this, a 40 minute wait and a long drawn out phone call with the promise of a technician call back never happened. Popped into my local O2 shop and resolved  in 10 minutes. Pretty sure my tariff is older than the woman helping me, but she quickly sorted it and was interested to hear about the Pay Upfront For Life tariff. 

The SIM it was replacing was only about  18-24 months old when they replaced the original SIM card with a 4G compatible one as they were deactivating all 2G only sims. Prior to that, the original SIM card had been on the go since 2001. 

millie

Neil_Jones said:

PUFFL was apparently discontinued in 2023 and everybody was moved to another tariff which has since been replaced with something else that apparently now includes annual prices rises, though nothing + 3.9% (or whatever) is still nothing so...

This is not a 2G thing.  o2 are switching 3G off as are most other providers, but 2G is not affected at this time and any legacy 2G devices should continue to work for the foreseeable future.

they backed down on the annual price changes last year and we did not get them. I spoke to them a couple of times and emailed them the original contract. Do not know if they will try to do it next year but I will contact them if they do.