Leaving O2 after recent announced price increase

I_am_not_StudentPhil

All,

For those leaving O2 after the recent price announcement increase, be careful...

I got through to an advisor to leave. I got sent a STAC code - numbers then letters at the end. It included a statement "if you use this STAC you are renouncing your right to use this number...". I told the advisor that this was not acceptable. I then got sent a PAC code - letters then numbers - which didn't include that statement and the advisor confirmed that I would keep my number... Of course, it may have been a genuine mistake but I bet much doubt it.

"A PAC code allows you to transfer your existing mobile number to a new provider, keeping your current number.  This is ideal if you like your number and wish to retain it when switching services.
Conversely, a STAC code is used to terminate your current mobile number and services with your existing provider, resulting in a new number when you join a new provider"

Make sure you get a PAC code, not a STAC code

Edit: I used the term "cancel" in the original post when I meant "leave". I do apologize

Ayr_Rage

I_am_not_StudentPhil said:

All,

For those leaving O2 after the recent price announcement increase, be careful...

I got through to an advisor to cancel. I got sent a STAC code - numbers then letters at the end. It included a statement "if you use this STAC you are renouncing your right to use this number...". I told the advisor that this was not acceptable. I then got sent a PAC code - letters then numbers - which didn't include that statement and the advisor confirmed that I would keep my number... Of course, it may have been a genuine mistake but I bet much doubt it.

"A PAC code allows you to transfer your existing mobile number to a new provider, keeping your current number.  This is ideal if you like your number and wish to retain it when switching services.
Conversely, a STAC code is used to terminate your current mobile number and services with your existing provider, resulting in a new number when you join a new provider"

Make sure you get a PAC code, not a STAC code

You obviously stated you wanted to cancel rather than move to another provider.

You got what you asked for on both occasions.

Isthisforreal99

STAC = Service Termination Authorisation Code.

So as above, if you ask to cancel......

ButterCheese

Ayr_Rage said:

You obviously stated you wanted to cancel rather than move to another provider.

You got what you asked for on both occasions.

I've done this several times over the years, and each time I just requested the PAC from the previous provider with no problems.  I wouldn't trust O2 as far as I could throw them, and it wouldn't suprise me at all if they made it as difficult as possible to leave, hoping that you have problems and then decide to stay.  Vodafone weren't much better, I once cancelled after my contract had ended, and as a final parting shot they billed me £5 for no reason.  I had to phone up and threaten further action before they grudgingly gave me back the money they stole

I_am_not_StudentPhil

Ayr_Rage said:

I_am_not_StudentPhil said:

All,

For those leaving O2 after the recent price announcement increase, be careful...

I got through to an advisor to cancel. I got sent a STAC code - numbers then letters at the end. It included a statement "if you use this STAC you are renouncing your right to use this number...". I told the advisor that this was not acceptable. I then got sent a PAC code - letters then numbers - which didn't include that statement and the advisor confirmed that I would keep my number... Of course, it may have been a genuine mistake but I bet much doubt it.

"A PAC code allows you to transfer your existing mobile number to a new provider, keeping your current number.  This is ideal if you like your number and wish to retain it when switching services.
Conversely, a STAC code is used to terminate your current mobile number and services with your existing provider, resulting in a new number when you join a new provider"

Make sure you get a PAC code, not a STAC code

You obviously stated you wanted to cancel rather than move to another provider.

You got what you asked for on both occasions.

No I didn't. I asked to leave to another provider. I'm so sorry - I'll change my post. Happy now?