Easy Jet deny compensation

eskbanker

MeteredOut said:

eskbanker said:

MeteredOut said:

mdann52 said:

You are not due compensation, you may be due a refund for the EZY flight or reimbursement for the alternative flights booking.

Have you asked easyJet if you're eligible for either of those?

OP was a no-show for their flight. What refund or reimbursement do you think might be due?

In the context of a 12 hour delay, EasyJet was obliged to offer OP a choice between a refund or rerouting, but apparently failed to do so, and OP is adamant that there was no opportunity to discuss the matter with the airline, so if that can be demonstrated (e.g. by app screenshots, phone logs showing unanswered calls, photos of unmanned gates/desks, etc) then they'd have some sort of case for claiming.

The rerouting option must be at the earliest opportunity, so if there was a flight available on another airline, close to the original departure time, rather than waiting for another 12 hours, then it can be argued that only this would really constitute 'at the earliest opportunity' - obviously it's better to sort that out at the time rather than trying to claim retrospectively, but the latter can sometimes be possible if determined and persuasive enough....

"you may be due a refund for the EZY flight or reimbursement for the alternative flights booking."

is what i responded to. Do you believe a reimbursement or refund may be due for that? I'd suggest rebooking without engaging with EZY has removed those options. There's no indication from the OP that they made any concerted effort to do so.

I agree that EZY did not fulfil their obligations with regards to the 12 hour delay.

OP asserted that engaging with EasyJet wasn't possible:

chris00123 said:

No actual notification of delay or option to communicate .

[...]

There was no channel of communication for me to talk to easy jet and arrange alternatives or cancel my place on the delayed flight .

so my point is that if they can convincingly make that case then this opens up the possibility of a retrospective claim, which, given that EasyJet was obliged to offer the choice of a refund or a rebooking (at the earliest opportunity) at the time, should lead to either a refund of the original flight cost or reimbursement of the alternative flight, whichever is the most advantageous to the claimant.

MeteredOut

"There was no channel of communication for me to talk to easy jet and arrange alternatives or cancel my place on the delayed flight ."

OP might have asserted that, but it is their actions suggest otherwise. EZY have a telephone line to arrange alternative flights, so they do have a channel of communication.

Instead, they booked a flight that left before their EZY scheduled flight which, due to the lack of available time before boarding that flight, suggests there was not a concerted effort to talk to the airline.

You say, if "that can be demonstrated (e.g. by app screenshots, phone logs showing unanswered calls, photos of unmanned gates/desks, etc)" then they might have had a claim. But, I bet they can't.

eskbanker

MeteredOut said:

"There was no channel of communication for me to talk to easy jet and arrange alternatives or cancel my place on the delayed flight ."

OP might have asserted that, but it is their actions suggest otherwise. EZY have a telephone line to arrange alternative flights, so they do have a channel of communication.

Instead, they booked a flight that left before their EZY scheduled flight which, due to the lack of available time before boarding that flight, suggests there was not a concerted effort to talk to the airline.

You say, if "that can be demonstrated (e.g. by app screenshots, phone logs showing unanswered calls, photos of unmanned gates/desks, etc)" then they might have had a claim. But, I bet they can't.

I'm not necessarily disagreeing with any of that, but am just giving OP the benefit of the doubt!  The fact remains that the airline's app should proactively have offered refund or rebooking options, rather than expecting affected passengers to spend ages on the phone, so if this didn't happen then it strengthens OP's hand, but it's far from a given that a claim would succeed.

MeteredOut

eskbanker said:

MeteredOut said:

"There was no channel of communication for me to talk to easy jet and arrange alternatives or cancel my place on the delayed flight ."

OP might have asserted that, but it is their actions suggest otherwise. EZY have a telephone line to arrange alternative flights, so they do have a channel of communication.

Instead, they booked a flight that left before their EZY scheduled flight which, due to the lack of available time before boarding that flight, suggests there was not a concerted effort to talk to the airline.

You say, if "that can be demonstrated (e.g. by app screenshots, phone logs showing unanswered calls, photos of unmanned gates/desks, etc)" then they might have had a claim. But, I bet they can't.

I'm not necessarily disagreeing with any of that, but am just giving OP the benefit of the doubt!  The fact remains that the airline's app should proactively have offered refund or rebooking options, rather than expecting affected passengers to spend ages on the phone, so if this didn't happen then it strengthens OP's hand, but it's far from a given that a claim would succeed.

I'm not sure lack of a rebooking option in the app (especially from a budget airline, although that should strictly not matter) would sway any adjudicator if the OP hasn't followed the documented process, which was the phone line.

eskbanker

MeteredOut said:

eskbanker said:

MeteredOut said:

"There was no channel of communication for me to talk to easy jet and arrange alternatives or cancel my place on the delayed flight ."

OP might have asserted that, but it is their actions suggest otherwise. EZY have a telephone line to arrange alternative flights, so they do have a channel of communication.

Instead, they booked a flight that left before their EZY scheduled flight which, due to the lack of available time before boarding that flight, suggests there was not a concerted effort to talk to the airline.

You say, if "that can be demonstrated (e.g. by app screenshots, phone logs showing unanswered calls, photos of unmanned gates/desks, etc)" then they might have had a claim. But, I bet they can't.

I'm not necessarily disagreeing with any of that, but am just giving OP the benefit of the doubt!  The fact remains that the airline's app should proactively have offered refund or rebooking options, rather than expecting affected passengers to spend ages on the phone, so if this didn't happen then it strengthens OP's hand, but it's far from a given that a claim would succeed.

I'm not sure lack of a rebooking option in the app (especially from a budget airline, although that should strictly not matter) would sway any adjudicator if the OP hasn't followed the documented process, which was the phone line.

Happy to be corrected but I was under the impression that the EasyJet app does have that functionality, so that when it's advising of a cancellation or long delay, it presents selectable options under 'manage booking', i.e. one link to cancel for a refund and another for the proposed flight or revised departure time, but the issue here was that the notification apparently didn't even happen in the first place.

https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations

MeteredOut

eskbanker said:

MeteredOut said:

eskbanker said:

MeteredOut said:

"There was no channel of communication for me to talk to easy jet and arrange alternatives or cancel my place on the delayed flight ."

OP might have asserted that, but it is their actions suggest otherwise. EZY have a telephone line to arrange alternative flights, so they do have a channel of communication.

Instead, they booked a flight that left before their EZY scheduled flight which, due to the lack of available time before boarding that flight, suggests there was not a concerted effort to talk to the airline.

You say, if "that can be demonstrated (e.g. by app screenshots, phone logs showing unanswered calls, photos of unmanned gates/desks, etc)" then they might have had a claim. But, I bet they can't.

I'm not necessarily disagreeing with any of that, but am just giving OP the benefit of the doubt!  The fact remains that the airline's app should proactively have offered refund or rebooking options, rather than expecting affected passengers to spend ages on the phone, so if this didn't happen then it strengthens OP's hand, but it's far from a given that a claim would succeed.

I'm not sure lack of a rebooking option in the app (especially from a budget airline, although that should strictly not matter) would sway any adjudicator if the OP hasn't followed the documented process, which was the phone line.

Happy to be corrected but I was under the impression that the EasyJet app does have that functionality, so that when it's advising of a cancellation or long delay, it presents selectable options under 'manage booking', i.e. one link to cancel for a refund and another for the proposed flight or revised departure time, but the issue here was that the notification apparently didn't even happen in the first place.

https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations

I guess we need the OP to tell us what the app showed (assuming the checked it before booking the alternative flight).