PARKINGEYE & DEBT COLLECTION BAILIFFS LTD

Juliety

Subject: Dispute Regarding Parking Charge – First Notice Received via DCBL

Dear Sir/Madam,

I recently received an enforcement letter from Debt Collection Bailiffs Ltd (DCBL) demanding payment of £170.00, allegedly relating to a Parking Charge Notice issued by ParkingEye in July 2024.

This DCBL letter is the very first correspondence I have ever received regarding this matter. No prior notice, reminder, or opportunity to appeal was received before this stage.

I fully acknowledge that we did park at the hotel car park in question, where we had lunch. Unfortunately, we forgot to enter our registration details into the hotel’s parking system. Had we received the original Parking Charge Notice, I would have promptly appealed and provided proof of our visit to the hotel, which would likely have resulted in a reduced or cancelled charge.

Since receiving the DCBL letter, I have written to both ParkingEye and DCBL, by email and recorded delivery, requesting that:

• All collection activity be suspended immediately while the matter is investigated.

• Written confirmation be provided that the account has been placed on hold pending review.

• Full evidence and documentation be supplied, including:

  • Copies of all prior correspondence allegedly sent to me

  • The original Parking Charge Notice issued by ParkingEye Ltd

  • Evidence of the alleged contravention (photographs and timestamps)

  • Written confirmation of DCBL’s authority to collect on behalf of ParkingEye

ParkingEye responded stating that they cannot consider an appeal because the matter has been passed to DCBL.
DCBL in turn advised that I must contact their client, ParkingEye.

This circular response has left me unable to resolve the issue, and I am extremely concerned that this enforcement demand is the first and only communication I have received regarding the charge.

I would appreciate clarification on the proper process: if an appeal deadline is missed, is it standard practice for ParkingEye to refer the debt directly to DCBL without issuing any further correspondence or reminders?

I am at a loss as to how to proceed, and the situation feels very unfair.
Has anyone encountered a similar issue, or can you advise on the next appropriate steps?

ChirpyChicken

Yes ignore DCBL
Await the court claim

Juliety

Hi ChirpyChicken - when  you say await the court claim - does that not mean more cost - £170.00 is a hugh amount the small coffee we had in the hotel!!  Please explain when you say await the court claim?  Thanks