British Gas, Collective Nov26

walterc_2

Hi, I applied for the BG Collective Fix through MSE Energy Club a month ago but I've heard nothing back from BG. Are others experiencing delays?
My current BG fix expires end of Oct so I'm concerned BG are stalling. They had already offered me a new fix before the MSE Collective offer cam up and they are still offering that same fix to me on my account at present.
Just thought I'd check with others here before ringing them.
Rob.

slipthru

I moved from octopus in a matter of days and it's all set up now. Best to ring them and see what's happening.

FrugaiMacDugal

There was a bit of a glitch with MSE CEC earlier.

walterc_2

slipthru said:

I moved from octopus in a matter of days and it's all set up now. Best to ring them and see what's happening.

Thanks for the reply. I wonder if the change of provider was a motivation for them to get yours done on time? I will call and see if I have any luck.

Willberry

On 30 Sept 2025 I applied via CEC for this tariff. I was a current British Gas customer and received an email from CEC saying my switch was in progress. About 15 mins later I received an email from BG telling me I had chosen a new tariff. The following day 01 Oct I received further emails from BG confirming tariff had been changed.
Did you receive an email from CEC saying switch in progress?

walterc_2

Willberry said:

On 30 Sept 2025 I applied via CEC for this tariff. I was a current British Gas customer and received an email from CEC saying my switch was in progress. About 15 mins later I received an email from BG telling me I had chosen a new tariff. The following day 01 Oct I received further emails from BG confirming tariff had been changed.
Did you receive an email from CEC saying switch in progress?

Hi, thanks for your reply. I did receive the email from CEC but nothing from BG. I rang them today and the advisor had no idea about the CEC offer so couldn't help. Tbh, a bit disappointed that the CEC offer no further support or contact into BG to help track progress. My current fixed with BG runs out today and I've decided to let it go to the standard tariff and then shop around as there will be no exit fees to move on from BG.

walterc_2

walterc_2 said:

Willberry said:

On 30 Sept 2025 I applied via CEC for this tariff. I was a current British Gas customer and received an email from CEC saying my switch was in progress. About 15 mins later I received an email from BG telling me I had chosen a new tariff. The following day 01 Oct I received further emails from BG confirming tariff had been changed.
Did you receive an email from CEC saying switch in progress?

Hi, thanks for your reply. I did receive the email from CEC but nothing from BG. I rang them today and the advisor had no idea about the CEC offer so couldn't help. Tbh, a bit disappointed that the CEC offer no further support or contact into BG to help track progress. My current fixed with BG runs out today and I've decided to let it go to the standard tariff and then shop around as there will be no exit fees to move on from BG.

Oh, yes, and I checked my spam, there was nothing there either. My CEC email was also on 30 Sept.