Trading 212 not accepting money in?

boaterSam

On the sound advice to use my ISA allowance before the budget I opened an account this morning with Trading 212.
Great but it will not allow me to pay money in to get the account up and running.
I got stuck in a never ending loop after adding my bank account details and went round and around 7 time before I dumped it.
Is it me or is there a problem?

Ch1ll1Phlakes

Here's the T212 guide to depositing using a bank transfer How do I add money with a bank transfer? – Trading 212

There should be a blue button saying Deposit funds on your account homepage but also if you go to the menu option it gives the Manage funds option which when opened should appear as below. This deposit button should give you more options to deposit than the blue button.


Note: it can take up to three days for the funds to show (though it's usually been a matter of hours for me)

Albermarle

On the sound advice to use my ISA allowance before the budget 

What would be the source of that 'sound advice' ?

Even if the cash ISA allowance was reduced it would not apply until the next tax year.

OrangeBlueGreen

Albermarle said:

Even if the cash ISA allowance was reduced it would not apply until the next tax year.

That's what I think too. There's no way banks and other institutions can change their systems overnight, even 5 - 6 months will be pushing it.

boaterSam

I have tried again, the blue button simply takes me back to entering the name of my bank again and and we go through the whole sequence of opening the bank account again.   There is no menu button on screen nor is there a help menu item. I think it is just wasting my time, goodbye Trading 212.

wmb194

boaterSam said:

I have tried again, the blue button simply takes me back to entering the name of my bank again and and we go through the whole sequence of opening the bank account again.   There is no menu button on screen nor is there a help menu item. I think it is just wasting my time, goodbye Trading 212.

Are you using a browser? If so, try using a vanilla version of a browser with no plugins.

You can also send money to your account from your bank via faster payments: on your account home page click on 'main pot'* then the relevant currency and it'll show T212's account details and your account number that you need to enter as the payment reference.

*In an Isa it's just 'cash' and takes you directly to the account details.

Ch1ll1Phlakes

boaterSam said:

I have tried again, the blue button simply takes me back to entering the name of my bank again and and we go through the whole sequence of opening the bank account again.   There is no menu button on screen nor is there a help menu item. I think it is just wasting my time, goodbye Trading 212.

From what you've said it sounds like you're possibly using the app. If you're still considering T212 here's a screenshot of what the app would look like. Click the three lines at the bottom which brings up the menu shown below (same works on web) the manage funds button is now available.

Also check you've verified your email and ID as you mightn't be able to deposit into the account until this is complete. Hope this helps. If not send T212 a message.

boaterSam

No longer considering using the company. Thanks for all the comments guys. I was using a computer, don't do apps.

dunstonh

OrangeBlueGreen said:

Albermarle said:

Even if the cash ISA allowance was reduced it would not apply until the next tax year.

That's what I think too. There's no way banks and other institutions can change their systems overnight, even 5 - 6 months will be pushing it.

It would not take long at all for providers to alter the ISA allowance.  It's a field that's easy to code and adjust.  It's happened enough times before.

However, whether mid tax year changes are able to be coded quickly is a different matter.   It has happened with pensions previously, and a number of providers had issues that took time, but that is now coded into pension software in case it happens again.