Ulster Bank: Account refusal?

Gummomarx

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

poolboy

I passed so anyone can, I do bank with their sister bank tho.  Worth trying as its 4.5%.

Slinky

poolboy said:

I passed so anyone can, I do bank with their sister bank tho.  Worth trying as its 4.5%.

Zopa is a better option at 4.75%

Gummomarx

Slinky said:
Zopa is a better option at 4.75%

Zopa was my plan B who really should've been plan A.

DRS1

Gummomarx said:

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

Did you go through the camera takes a picture of you and you upload some photo ID bits?  I failed the photo ID bit because I uploaded my photo upside down.  If it was one of those two things they tell you which one you passed and which you failed.

carly

Gummomarx said:

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

I received the same message and the next day received all my account details and the promise of debit card so I just assumed that it was a glitch in their system. 

Gummomarx

carly said:I received the same message and the next day received all my account details and the promise of debit card so I just assumed that it was a glitch in their system. 

That's reassuring - thanks.  Still pondering Zopa now though - it's worth £50 in interest