Ulster Bank: Account refusal?

Gummomarx

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

poolboy

I passed so anyone can, I do bank with their sister bank tho.  Worth trying as its 4.5%.

Slinky

poolboy said:

I passed so anyone can, I do bank with their sister bank tho.  Worth trying as its 4.5%.

Zopa is a better option at 4.75%

Gummomarx

Slinky said:
Zopa is a better option at 4.75%

Zopa was my plan B who really should've been plan A.

DRS1

Gummomarx said:

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

Did you go through the camera takes a picture of you and you upload some photo ID bits?  I failed the photo ID bit because I uploaded my photo upside down.  If it was one of those two things they tell you which one you passed and which you failed.

carly

Gummomarx said:

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

I received the same message and the next day received all my account details and the promise of debit card so I just assumed that it was a glitch in their system. 

Gummomarx

carly said:I received the same message and the next day received all my account details and the promise of debit card so I just assumed that it was a glitch in their system. 

That's reassuring - thanks.  Still pondering Zopa now though - it's worth £50 in interest

flaneurs_lobster

Gummomarx said:

carly said:I received the same message and the next day received all my account details and the promise of debit card so I just assumed that it was a glitch in their system. 

That's reassuring - thanks.  Still pondering Zopa now though - it's worth £50 in interest

Not much pondering needed. EA as above + 7.1% RS + (with a bit of jiggery) £30 cashback for DDs

allegro120

Gummomarx said:

carly said:I received the same message and the next day received all my account details and the promise of debit card so I just assumed that it was a glitch in their system. 

That's reassuring - thanks.  Still pondering Zopa now though - it's worth £50 in interest

I open everything that is close to competitive whilst it is on offer and use whatever is paying most interest at the time.  The goal post never stops moving.

In this scenario I'd open both, put my money in Zopa and keep Ulster on the waiting list.  There's no minimum balance for Ulster, so it won't cost anything if it never become useful.  I didn't fund my Ulster Loyalty Saver for about 4 months after opening, but used it for several months when others dropped their rates below Ulster.

dunstonh

Gummomarx said:

I'm trying to move my savings from Chase's boosted account.  I've just received the following message from Ulster Bank which is strange because the sign-up verification seemed successful and I received my customer number.

'Before we can activate an account, we need to do a quick identity check. Unfortunately, we didn’t get all the information we needed from you to do this.'

It could be a number of things but most common is that it didn't pass the electronic ID check and needs to revert to the old manual method.

If you were to tell us what extra info they have requested, that would let us know why.

Gummomarx

DRS1 said:

Did you go through the camera takes a picture of you and you upload some photo ID bits?  I failed the photo ID bit because I uploaded my photo upside down.  If it was one of those two things they tell you which one you passed and which you failed.

They appeared to pass because they tell you on the spot - they also subsequently gave me my customer number.