Amazon return when tradesman fee occur

ButterCheese

Okell said:

ButterCheese said:

A similar thread was posted about this some time ago (about a light fitting) and someone looked it up - basically they aren't legally obliged to pay for anything other than the part itself.  It's not their problem if you can't fit it yourself for free, basically

Are you sure of that?

I thought that in the case of faulty fixtures then removal and re-installation costs were recoverable.  It's not the consumer's fault that they have to incur extra expense in the case of faulty goods - it's the trader's fault

Sorry my mistake.  I must have mis-remembered the post

Gman68

If Amazon do not want to adhere to the consumer act, how do i procede?

Undervalued

Gman68 said:

If Amazon do not want to adhere to the consumer act, how do i procede?

Well your only option is first to threaten legal action (i.e a letter before action) and if that fails sue.

Eventually they will most likely settle then close your account. They certainly have a reputation for doing so.

How much do you rely on Amazon?

MobileSaver

Gman68 said:

The unit motor and pipework sit behind a false wall which is standard for these showers, so a reasonable cost would be expected for the shower to be replaced, 

Are you sure that the installation instructions don't say the motor/pump/valve need to be accessible? 

It sounds crazy to completely box in an electrical unit with no access for maintenance but if that's what you've done then any costs relating to that are down to you or your installer...

mikb

MobileSaver said:

Gman68 said:

The unit motor and pipework sit behind a false wall which is standard for these showers, so a reasonable cost would be expected for the shower to be replaced, 

It sounds crazy to completely box in an electrical unit with no access for maintenance

To be honest, it sounds like it's against Wiring Regs to do that. They get antsy about a simple junction box being put in a place where e.g. it gets fully boarded over with no access. So motors (which are a moving/wear part) inside a wall with no access sounds bad.

Seeing various YouTubers installing things like this, they usually arrange for an access panel on the _other_ side of the wall so there's a closet, or cupboard, or a bedroom-with-fancy-panel that can be removed to get in there.

cmthephoenix

Gman68 said:

I bought the shower 5th march. The unit motor and pipework sit behind a false wall which is standard for these showers, so a reasonable cost would be expected for the shower to be replaced, as Amazon want all parts of the item including the motor that sits in the wall. I offered for them to send me the plate and other parts that fit flush on the wall and to have just these parts replaced, which would be the best way forward and would not incurr much cost. They say this is not possible for them to do, all or nothing and for me to bear the cost of replacing the wall the shower sits on and the tiles that would need replacing.
This was bought from Amazon and i did offer to swap out only the faulty parts to no avail

Is the plate and other parts are already parts of the existing shower and you are happy to swap them out?
If so and Amazon have said they are happy to replace the existing shower in its entirety then why not order a new replacement on credit and swap out the parts that you're happy to replace and send back a mix and match of the old and new shower - get confirmation that Amazon are happy for you to do that but logically they should be and gets you to where you want to be.
Although if you don't so something about the new shower 'grating' you are likely to have the same problem in 6 months time.

35har1old

Okell said:

ButterCheese said:

A similar thread was posted about this some time ago (about a light fitting) and someone looked it up - basically they aren't legally obliged to pay for anything other than the part itself.  It's not their problem if you can't fit it yourself for free, basically

Are you sure of that?

I thought that in the case of faulty fixtures then removal and re-installation costs were recoverable.  It's not the consumer's fault that they have to incur extra expense in the case of faulty goods - it's the trader's fault

Did they pay to install it?

Okell

35har1old said:

Okell said:

ButterCheese said:

A similar thread was posted about this some time ago (about a light fitting) and someone looked it up - basically they aren't legally obliged to pay for anything other than the part itself.  It's not their problem if you can't fit it yourself for free, basically

Are you sure of that?

I thought that in the case of faulty fixtures then removal and re-installation costs were recoverable.  It's not the consumer's fault that they have to incur extra expense in the case of faulty goods - it's the trader's fault

Did they pay to install it?

I assume you couldn't have read the whole thread before posting?

Look at s23(2)(b) and accompanying explanatory note 132 of the Consumer Rights Act...

PHK

How would this play out in court if the installation doesn't meet wiring or building regulations? (As seems to be the case here)

sheramber

cmthephoenix said:

Gman68 said:

I bought the shower 5th march. The unit motor and pipework sit behind a false wall which is standard for these showers, so a reasonable cost would be expected for the shower to be replaced, as Amazon want all parts of the item including the motor that sits in the wall. I offered for them to send me the plate and other parts that fit flush on the wall and to have just these parts replaced, which would be the best way forward and would not incurr much cost. They say this is not possible for them to do, all or nothing and for me to bear the cost of replacing the wall the shower sits on and the tiles that would need replacing.
This was bought from Amazon and i did offer to swap out only the faulty parts to no avail

Is the plate and other parts are already parts of the existing shower and you are happy to swap them out?
If so and Amazon have said they are happy to replace the existing shower in its entirety then why not order a new replacement on credit and swap out the parts that you're happy to replace and send back a mix and match of the old and new shower - get confirmation that Amazon are happy for you to do that but logically they should be and gets you to where you want to be.
Although if you don't so something about the new shower 'grating' you are likely to have the same problem in 6 months time.

I guess you didn’t read

Amazon want all parts of the item including the motor that sits in the wall. I offered for them to send me the plate and other parts that fit flush on the wall and to have just these parts replaced, which would be the best way forward and would not incurr much cost. They say this is not possible for them to do, all or nothing