Scammed on Revolut by Push Payment

Sibbs1979

Yesterday I have lost all my money when someone impersonating a Nationwide fraud team member tricked me into moving my money into my revolut account and then sent me push notifications to revolut and stole my money.  The two transactions were both in pending and I asked for revolut to stop the transactions and they refused saying they could not do this.  I phoned nationwide and explained what happened and they said to get in touch with revolut straight away and ask them to cancel the transactions as they were in pending, and that at the moment their hands are tied as it is sitting with revolut. Today both transactions have been claimed by the merchant and revolut have said there is nothing they will be doing about it and refuse to help me anymore! I've lost all my money, have nothing left, am getting no support and am suffering with my mental health.

MattMattMattUK

Sibbs1979 said:

Yesterday I have lost all my money when someone impersonating a Nationwide fraud team member tricked me into moving my money into my revolut account and then sent me push notifications to revolut and stole my money.  The two transactions were both in pending and I asked for revolut to stop the transactions and they refused saying they could not do this.  I phoned nationwide and explained what happened and they said to get in touch with revolut straight away and ask them to cancel the transactions as they were in pending, and that at the moment their hands are tied as it is sitting with revolut. Today both transactions have been claimed by the merchant and revolut have said there is nothing they will be doing about it and refuse to help me anymore! I've lost all my money, have nothing left, am getting no support and am suffering with my mental health.

There would be no claim with Nationwide because they transferred money from one of your bank accounts to another of your accounts. 

You need to raise it with Revolut, they may refund you, it does depend how many warnings you ignored, and if it was a PPS as you say the transactions were claimed by the merchant, so were these transfers out of your Revolut account or were they card transactions?

https://help.revolut.com/help/security-logging-in/authorised-push-payment/authorised-push-payment-scam/

Ayr_Rage

Did you have the Revolut account prior to this scam and had you been paying into it from NW?

If so, NW have no liability even though the scammer was impersonating a NW agent.

Exactly how were the payments OUT of Revolut initiated and where were they sent to?

Sibbs1979

So yes I already had a revolut account.  They then done it as a card payment (Revolut card payment), and sent two push notifications to the app which yes stupidly i accepted.  I know how niaive and stupid that makes me sound.  It was to BCPAY and I was given a reference number and everything and told it was all insured and everything.  Revolut have literally washed their hands of it.

MattMattMattUK

Sibbs1979 said:

So yes I already had a revolut account.

On that basis you have no claim against Nationwide. 

Sibbs1979 said:

They then done it as a card payment (Revolut card payment), and sent two push notifications to the app which yes stupidly i accepted.  I know how niaive and stupid that makes me sound.  It was to BCPAY and I was given a reference number and everything and told it was all insured and everything.  Revolut have literally washed their hands of it.

Ok, so it is not APP as it is a card payment. You need to raise a Chargeback with Revolut. 
https://www.revolut.com/blog/post/how-to-request-a-chargeback/

friolento

Hw did the scammer obtain your Revolut card details?
 

Ayr_Rage

friolento said:

Hw did the scammer obtain your Revolut card details?
 

Another topic that's like pulling teeth to get all the information.

If the scammer knew they banked with NW and Revolut then perhaps their device is compromised as well.

saajan_12

Sibbs1979 said:

So yes I already had a revolut account.  They then done it as a card payment (Revolut card payment), and sent two push notifications to the app which yes stupidly i accepted.  I know how niaive and stupid that makes me sound.  It was to BCPAY and I was given a reference number and everything and told it was all insured and everything.  Revolut have literally washed their hands of it.

I know hindsight is 20:20 and all, but for next time / other readers, since once a victim, you're only more likely to be targetted again.

 *  The solution to reported fraud on your bank account is never to transfer money out. The bank may block or freeze the account to make sure there's no further fraud, they wouldn't ask you to transfer the money out. 

 *  With all the fraud prevention responsibilities, the bank is more likely to cover it if you leave the money with them. 
 *  Also always safer to take your time and call the bank back on a number that you find independently. 

born_again

Safe account scams

Someone calls saying they’re from a trusted organisation, like a bank, building society, or the police.

They explain your money is at risk – that a security breach has affected your account.

They reassure you that your money will be protected if you move it now to a ‘safe account’ they’ve set up for you.

It’s you who moves that money, not them. And it’s money you’ve lost for good.

https://www.nationwide.co.uk/help/fraud-and-security/scams/

Sibbs1979

saajan_12 said:

Sibbs1979 said:

So yes I already had a revolut account.  They then done it as a card payment (Revolut card payment), and sent two push notifications to the app which yes stupidly i accepted.  I know how niaive and stupid that makes me sound.  It was to BCPAY and I was given a reference number and everything and told it was all insured and everything.  Revolut have literally washed their hands of it.

I know hindsight is 20:20 and all, but for next time / other readers, since once a victim, you're only more likely to be targetted again.

 *  The solution to reported fraud on your bank account is never to transfer money out. The bank may block or freeze the account to make sure there's no further fraud, they wouldn't ask you to transfer the money out. 

 *  With all the fraud prevention responsibilities, the bank is more likely to cover it if you leave the money with them. 
 *  Also always safer to take your time and call the bank back on a number that you find independently. 

I know, you are totally right.  I am reliving this over and over and literally watching the money slip away and knowing only too well how absolutely foolish I have been.  Feel so sick about it all.

Sibbs1979

@born_againI can't believe I was so foolish.  My mental health has taken a real knock recently and this is evident that I haven't been thinking clearly, and now I've totally screwed myself.