Fingerprint problem since update to Android 16 and One UI 8 - SOLVED

Murmansk

My Samsung phone recently updated to Android 16 and One UI 8 and since then I can't seem to use my fingerprint to log into my banking apps

The apps say that biometrics are not set up on my device - of course they are, but the apps don't seem to think so!

I've tried deleting and re-scanning my fingerprints but still no joy. 

Ayr_Rage

Go into your apps and check their biometric settings too.

flaneurs_lobster

Had similar, as @Ayr_Rage says, re-enable biometrics in the individual apps. No need to delete/re input fingerprints from device.

Murmansk

But when I go into the biometric settings of the apps they say that biometrics are not enabled on the device - as stated in my original post "The apps say that biometrics are not set up on my device"

Ayr_Rage

Have you done the first thing you should always try, restarting the phone?

glennevis

It's a known issue with Samsung's update to Android 16 and One UI 8.

alanwsg

Yeah, I have the same problem.
I suspect the apps that don't work need an update for Android 16's new permissions.

glennevis

alanwsg said:

Yeah, I have the same problem.
I suspect the apps that don't work need an update for Android 16's new permissions.

No it's a problem with the failure of Samsung's update.

RavingMad

Could try reinstalling the app to see if it fixes it. Otherwise will have to wait for Samsung to roll out a patch

giraffes38

Hello, I came here for an answer to the above question as I had the same happen after an update on my phone. I found that to get my functionality back that I had to go into the settings of the secure folder that I had those apps in specifically and re-input fingerprints for that. I thought it was worth sharing an alternative

alanwsg

giraffes38 said:

I found that to get my functionality back that I had to go into the settings of the secure folder that I had those apps in specifically and re-input fingerprints for that.

Ah, brilliant, thanks for that.
Not obvious, is it?
I had never setup fingerprints for the secure folder, just used a pattern, but Apps within it still used them until the update to Android 16 / One UI 8.