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Fingerprint problem since update to Android 16 and One UI 8

Murmansk
Murmansk Posts: 1,177 Forumite
Part of the Furniture 1,000 Posts Name Dropper
My Samsung phone recently updated to Android 16 and One UI 8 and since then I can't seem to use my fingerprint to log into my banking apps

The apps say that biometrics are not set up on my device - of course they are, but the apps don't seem to think so!

I've tried deleting and re-scanning my fingerprints but still no joy. 

Comments

  • Ayr_Rage
    Ayr_Rage Posts: 3,117 Forumite
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    Go into your apps and check their biometric settings too.
  • flaneurs_lobster
    flaneurs_lobster Posts: 7,421 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    Had similar, as @Ayr_Rage says, re-enable biometrics in the individual apps. No need to delete/re input fingerprints from device.
  • Murmansk
    Murmansk Posts: 1,177 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    But when I go into the biometric settings of the apps they say that biometrics are not enabled on the device - as stated in my original post "The apps say that biometrics are not set up on my device"
  • Ayr_Rage
    Ayr_Rage Posts: 3,117 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Have you done the first thing you should always try, restarting the phone?
  • glennevis
    glennevis Posts: 751 Forumite
    Ninth Anniversary 500 Posts Photogenic Name Dropper
    It's a known issue with Samsung's update to Android 16 and One UI 8.
  • alanwsg
    alanwsg Posts: 809 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Yeah, I have the same problem.
    I suspect the apps that don't work need an update for Android 16's new permissions.
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