Moorcroft recovery for disputed O2 debt

JSmithy45AD

PHK said:

You'll note that I said to check that they'd  SENT the correspondence to the correct address/email, not that they didn't have your correct address. 

(Companies often have separate billing, location and correspondence addresses on file. They might have sent it to an old address. Or they might just have the wrong address for correspondence )

If they've sent it to the wrong address then you've got a good case. If they've sent it to the correct one then you'll need to investigate further. 

That reminds me of DPD (I think) who once delivered a parcel to my old address (by 2 or 3 years at least) despite the new address being on the parcel. Absolutely no idea how they managed that.

savergrant

HeadWobble99 said:

I am carer for my adult son and today we received a letter from Moorcroft Debt Recovery about an outstanding O2 bill and I don't know who to contact. 

I was paying monthly by DD, but my son was not tied in to a contract. 
I switched him to giffgaff payg in Febuary because he very rarely uses his mobile. Myself and my other son stayed on 02 until June when we switched to Smarty, because we get no O2 signal where we live.
I contacted 02 to cancel my sons account back in Febuary, and then our other 2 accounts in June, then I cancelled the direct debits.

The bill equals 3 months of missed payments for my sons O2 service, so it looks like they never cancelled his service. O2 have never sent any emails or letters about missed payments, the letter from Moorcroft is the only contact we've had from them and they have added an additional £10. 

Any help appreciated, thank you. 

Who was the accountholder? You say 'we have received..." and you also say the emails went to your late husband's email. Who are o2 saying owes money and who had the authority to cancel the contract? If you were not the account holder they should have made it clear that they could not accept your instructions.