Royal Mail say delivered but I did NOT receive my expensive Look Fantastic parcel

RayRayofsunshine

I work in a shared office block with a reception, Royal Mail stated my parcel had been delivered when I asked at reception (they know me very well) they said nothing had arrived for me. I looked on proof of delivery and there was a photo taken at a distance of a group of different parcels behind the reception desk no names  were visible. The office manager checked cctv and saw that parcels were delivered but has stated that absolutely none of those parcels were addressed to me!  Look Fantastic have asked if I saw the proof of delivery photo which I have but I don't know where I stand now??
Package was worth over £100
Can anyone advise me please?

ACG

Wrong forum, but google the distance selling regulations. 

p00hsticks

ACG said:

Wrong forum, but google the distance selling regulations. 

I've asked for it to be moved over to the Consumer Rights board....

grumpy_codger

ACG said:

Wrong forum, but google the distance selling regulations. 

I think this is rather chargeback than distance selling regulations.

>> Chargeback refunds

silvercar

p00hsticks said:

ACG said:

Wrong forum, but google the distance selling regulations. 

I've asked for it to be moved over to the Consumer Rights board....

I’ll move it. 

powerful_Rogue

grumpy_codger said:

ACG said:

Wrong forum, but google the distance selling regulations. 

I think this is rather chargeback than distance selling regulations.

>> Chargeback refunds

Chargeback wont work as there is proof of delivery. Whether it's to the right location/person etc does not matter for chargeback.

born_again

grumpy_codger said:

ACG said:

Wrong forum, but google the distance selling regulations. 

I think this is rather chargeback than distance selling regulations.

>> Chargeback refunds

They have proof of delivery.
Odds on rejection.

Undervalued

born_again said:

grumpy_codger said:

ACG said:

Wrong forum, but google the distance selling regulations. 

I think this is rather chargeback than distance selling regulations.

>> Chargeback refunds

They have proof of delivery.
Odds on rejection.

Is a photo that doesn't clearly show an identifiable parcel and / or a readable name and address "proof of delivery"? Has this aspect ever been tested in court?

sheramber

Did you ask for delivery to your office reception? 

MyRealNameToo

Undervalued said:

born_again said:

grumpy_codger said:

ACG said:

Wrong forum, but google the distance selling regulations. 

I think this is rather chargeback than distance selling regulations.

>> Chargeback refunds

They have proof of delivery.
Odds on rejection.

Is a photo that doesn't clearly show an identifiable parcel and / or a readable name and address "proof of delivery"? Has this aspect ever been tested in court?

Chargeback is a banking process not something that can be enforced in court. 

Even if a chargeback is successful the merchant can still pursue the buyer in court if they feel it wasnt legitimate. All chargebacks really do is change who has to issue the court proceedings but in reality most big businesses won't issue court proceedings over a customer falsely claiming they didnt receive a low value parcel. 

As it's just a basic contractual arrangement thing the scheme rules on chargebacks are very simple, they are intentionally a crude tool. Banks dont want to be spending hours trying to work out if the proof of delivery really is their customers address or not or explain how the photo doesnt look like their customers door but the GPS tracking was spot on etc. 

born_again

Undervalued said:

born_again said:

grumpy_codger said:

ACG said:

Wrong forum, but google the distance selling regulations. 

I think this is rather chargeback than distance selling regulations.

>> Chargeback refunds

They have proof of delivery.
Odds on rejection.

Is a photo that doesn't clearly show an identifiable parcel and / or a readable name and address "proof of delivery"? Has this aspect ever been tested in court?

Chargeback would never get to court. As it is a card regulation & not a legal right.

All retailer need to do is show package was delivered. Which they clearly believe it has by couriers manifest.