We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Royal Mail say delivered but I did NOT receive my expensive Look Fantastic parcel

RayRayofsunshine
RayRayofsunshine Posts: 2 Newbie
edited 16 October at 10:21PM in Consumer rights
I work in a shared office block with a reception, Royal Mail stated my parcel had been delivered when I asked at reception (they know me very well) they said nothing had arrived for me. I looked on proof of delivery and there was a photo taken at a distance of a group of different parcels behind the reception desk no names  were visible. The office manager checked cctv and saw that parcels were delivered but has stated that absolutely none of those parcels were addressed to me!  Look Fantastic have asked if I saw the proof of delivery photo which I have but I don't know where I stand now??
Package was worth over £100
Can anyone advise me please?

Comments

  • ACG
    ACG Posts: 24,706 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    Wrong forum, but google the distance selling regulations. 
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • p00hsticks
    p00hsticks Posts: 14,610 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ACG said:
    Wrong forum, but google the distance selling regulations. 
    I've asked for it to be moved over to the Consumer Rights board....
  • grumpy_codger
    grumpy_codger Posts: 1,226 Forumite
    1,000 Posts Name Dropper Photogenic
    edited 16 October at 8:24PM
    ACG said:
    Wrong forum, but google the distance selling regulations. 
    I think this is rather chargeback than distance selling regulations.


  • silvercar
    silvercar Posts: 49,923 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    p00hsticks said:
    ACG said:
    Wrong forum, but google the distance selling regulations. 
    I've asked for it to be moved over to the Consumer Rights board....
    I’ll move it. 
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.4K Life & Family
  • 258.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture