Vodafone Cloned phone account

Seagull1901

I purchased a phone at Carphone Warehouse and opened an account with Vodafone 19/12/22 . Unknown to me a duplicate / cloned account and DD was set up . 

I have been paying the 2 amounts each month since .
i assumed the 2nd DD was for one of my sons phones but it wasn’t , it was a fraudulent / cloned account . 

I checked with a Vodafone store who confirmed that the number had never been used , the manager said this was not an isolated case . 

I have so far paid over £1500 ! I have contacted Vodafone who say there is no fraud and the account is genuine , they are still charging me £54 a month . I have contacted Santander and they also say no fraud has occurred . 

I don’t know what to do now !!!
I am very upset with Vodafone and Santander’s response . 

Any advice please ? 

Chief_of_Staffy

If nobody's used the number, who's benefitting from the fraud?

caprikid1

Chief_of_Staffy said:

If nobody's used the number, who's benefitting from the fraud?

At that price they got a new iphone with the deal and then sold it on, bin the simm

Chief_of_Staffy

caprikid1 said:

Chief_of_Staffy said:

If nobody's used the number, who's benefitting from the fraud?

At that price they got a new iphone with the deal and then sold it on, bin the simm

Very devious. Can't pretend I know much about phone contracts.

t0rt0ise

Complain to CISAS which is the ADR scheme for Vodafone.

https://www.cedr.com/consumer/cisas/overview/

Seagull1901

Guess a phone was acquired for nothing , so that the benefit  

southsidergs

Almost 3 years to notice too, you have to take some responsibility as wel

But f it was setup through carphone warehouse should they not be contacted to see too?

PHK

t0rt0ise said:

Complain to CISAS which is the ADR scheme for Vodafone.

https://www.cedr.com/consumer/cisas/overview/

Would that work? The OP bought from Carphone Warehouse, so it's possible Vodafone have done nothing wrong. 

OP, what did Carphone Warehouse say when you approached them?