Sky £1 month sim only deal

Sandybanks

I applied via the Moneysaving link and all went Ok. I've now had an email saying they are cancelling my order and suggesting it is due to their checks. I don't think ive been a customer of sky for 20 years and have never had a sim order refused from any other company or had anything that involves a credit check refused. Has anyone else had this problem? How do I get them to remove my details that they harvested whilst making the application?

flaneurs_lobster

They've bounced your application for 12 quids-worth of credit?

I'd be checking my credit reports pronto for anything that might have spooked Sky.

john1

Same here Tuesday evening ordered £1 sim order accepted then immediately cancelled. Apparently my credit check was ok but they could not verify my identity and location very  strange. 

It could be associated with this FT report  

An “epidemic” of mobile phone fraud is costing UK telecoms companies potentially hundreds of millions of pounds a year as criminal gangs mass-order handsets only to vanish before paying the bill. 

Andrew Cole, executive chair of Glow Services, which helps UK telcos tighten their financial controls, said the company had tracked cases where more than 2,000 phones had been ordered from a single address in one week. 

 

flaneurs_lobster

I notice that the quid-a-month deal is no longer showing on the Sky Mobile site.

Have they just bounced the applications because the deal has been withdrawn?

PHK

More like John1 is correct and they can't verify identity. 

Sandybanks

Well the comments about identity and credit reports would be valid if not for the fact that on the same day I also applied for one of the recommended Lloyds credit cards which was accepted and given a substantial credit limit. I don't even bank with Lloyds. I subscribe to a service that monitors my credit record and it shows Lloyds checking my record but no checks from Sky or anyone else. 

Im tending to think that the offer was over subscribed and they are looking for ways to back out of it. Wish I had not bothered as now I have to waste hours checking the links to the credit agencies they use on the off chance that there is not something amiss. 

danco

Plus a fair number of people had problems activating eSIMs. I gave up on them and never bothered to get a replacement and activate it, since their contract doesn't start until the SIM is activated.

Fortunately I had not ported my old number. I had got a PAC and was planning to port after the SIM was working, so I just stayed where I was.

MadMom

I have just had this problem. Saw the deal posted in last week's MSE newsletter so immediately applied.

Within an hour had a "cancellation" email and was locked out of my online Sky account.

I read all the suggestions on Google and checked my credit report etc and as I knew - there is NO PROBLEM on my end. Seems there is an ongoing issue with Sky £1 deal and eSim.

Phoned and spoke to a customer service agent who insisted it was a problem with a note on the fraud prevention agency website. So I duly completed a DSAR with CIFAS who came back to me over the weekend to confirm the only note on my file was placed there BY Sky themselves and I need to follow up with them.

So effectively it looks like Sky flags anyone applying for their "too good to be true" deal as a fraudulent transaction and then won't talk to them to resolve when THEY caused the issue.

I do not have the wherewithal to keep going around in circles over a £1 deal. I'll just stick with my current provider - though I acknowledge that I will have to sort this out because I don't want issues with credit in the future. I'm so sorry that I opened this can of worms by ever applying for this deal. Martin Lewis should take the issue up with Sky and stop promoting their deal!