insurance refuse to pay out on stolen vehicle

m0bov

Baldytyke88 said:

Mildly_Miffed said:

I'm going to take a wild guess here that he left his keys with the parking company, the car was removed using the keys, and so the insurers are pointing to that clause in the insurance.

If that is the case, then his claim is against the parking company, not his car insurer.

Or maybe he ticked the box saying his car would be parked on his drive overnight?

"Usually" is the missing wording 

sheramber

4PostLift said:

looking for info regarding insurance refusing to pay out on my sons stolen vehicle, vehicle stolen from secure parking area in Manchester while he was working abroad, case was sent by Insurance Company to Loss Adjuster who refuse to reply to lawyers letters therefore we cant go to Ombudsman, how can we take this further

Have your son  lodged a formal complaint to the insurance company? Details will be shown in his policy document.

They have 8 weeks to reply.

If you are unhappy with the reply  or they do not reply in  that time  , you can take your complaint to the Financial Ombudsman. 

paul_c123

If you have met the criteria for a complaint and they have not started their official process, mention this too. They are super sensitive to this.

XRS200

4PostLift said:

car was parked in secure parking area of flatted property and code required to gain access, however security access barrier was inoperative he was paying £100.00/month for bay. no keys left in vehicle nor with anyone. As he was working abroad it was deemed that he had abandoned the vehicle, however this was his office space

What do you mean by deemed abandoned?  Was it actually stolen, or has it been removed?

WellKnownSid

XRS200 said:

4PostLift said:

car was parked in secure parking area of flatted property and code required to gain access, however security access barrier was inoperative he was paying £100.00/month for bay. no keys left in vehicle nor with anyone. As he was working abroad it was deemed that he had abandoned the vehicle, however this was his office space

What do you mean by deemed abandoned?  Was it actually stolen, or has it been removed?

I would presume that means the car had been left for longer than a two week holiday to the Costa Brava… possibly months reading between the lines.

And possibly stolen in a multi-month window of time meaning zero chance of timely theft reporting or recovery.

born_again

4PostLift said:

car was parked in secure parking area of flatted property and code required to gain access, however security access barrier was inoperative he was paying £100.00/month for bay. no keys left in vehicle nor with anyone. As he was working abroad it was deemed that he had abandoned the vehicle, however this was his office space

Maybe start again giving timelines & fully explain what exactly the above means.
As it is nothing like the opening post...

Then you might get some helpful answers.

Okell

This is just another thread where the OP is either unable or unwilling to give all the (obviously) relevant information in the opening post.

It's a waste of time reading and/or responding to it.

MyRealNameToo

sheramber said:

4PostLift said:

looking for info regarding insurance refusing to pay out on my sons stolen vehicle, vehicle stolen from secure parking area in Manchester while he was working abroad, case was sent by Insurance Company to Loss Adjuster who refuse to reply to lawyers letters therefore we cant go to Ombudsman, how can we take this further

Have your son  lodged a formal complaint to the insurance company? Details will be shown in his policy document.

There is no such thing as an informal complaint... FCA requires all expressions of dissatisfaction  where the customer alleges financial loss or material inconvenience/distress to be treated as a complaint. Some will log throw away comments as complaints too as the FCA guidance didnt used to require the loss component but others updated their processes when the rules changed.