insurance refuse to pay out on stolen vehicle

4PostLift

looking for info regarding insurance refusing to pay out on my sons stolen vehicle, vehicle stolen from secure parking area in Manchester while he was working abroad, case was sent by Insurance Company to Loss Adjuster who refuse to reply to lawyers letters therefore we cant go to Ombudsman, how can we take this further

MyRealNameToo

4PostLift said:

looking for info regarding insurance refusing to pay out on my sons stolen vehicle, vehicle stolen from secure parking area in Manchester while he was working abroad, case was sent by Insurance Company to Loss Adjuster who refuse to reply to lawyers letters therefore we cant go to Ombudsman, how can we take this further

On what grounds has the claim been repudiated? 

Why are you paying for lawyers rather than just complaining yourself? 

You can go to the ombudsman after 8 weeks if you still dont have a Final Response to your complaint by then.

Car_54

Your son's contract is with the insurer, not the loss adjuster. It is to them he should be complaining.

Isthisforreal99

Clearly more to this story than told, the key fact is what reason they declined to pay?

Did he have business cover?

sheramber

4PostLift said:

looking for info regarding insurance refusing to pay out on my sons stolen vehicle, vehicle stolen from secure parking area in Manchester while he was working abroad, case was sent by Insurance Company to Loss Adjuster who refuse to reply to lawyers letters therefore we cant go to Ombudsman, how can we take this further

It didn’t turn out to be very secure

Mildly_Miffed

I'm going to take a wild guess here that he left his keys with the parking company, the car was removed using the keys, and so the insurers are pointing to that clause in the insurance.

If that is the case, then his claim is against the parking company, not his car insurer.