Faulty Shower under 6 months old, screwfix refusing to replace.

the_lunatic_is_in_my_head

PHK said:

the_lunatic_is_in_my_head said:

Renfrewman said:

the_lunatic_is_in_my_head said:

If Screwfix want to use Mira to sort the repair that’s fine but they should be doing the run about. 

If they refuse then reject the goods under the short term final right to reject.

Worth checking the CEO email website and using the contact there. 

Who is in the ideal position to decide when someone can be available at the household location to enable a repair?
Screwfix or OP?

As noted above, a portal integrated into the retailer site could do everything without any human involvement from the company or manufacturer. 

But that's still the consumer arranging the repair, just online rather than on the phone. 

Right, but unless the retailer is psychic the consumer has to contact someone? 

What they shouldn’t have to do is contact the retailer and then be sent off to contact someone else. 

HeadWobble99

Update. 

Mira engineer visited today, lovely fella and he had my shower working in no time. Was a faulty circuit board so no charge. 

Thank you everyone for the advice and guidance. 

littleboo

Glad you got it sorted

born_again

HeadWobble99 said:

Update. 

Mira engineer visited today, lovely fella and he had my shower working in no time. Was a faulty circuit board so no charge. 

Thank you everyone for the advice and guidance. 

Glad it's sorted.
Sometimes the path of least resistance is the best one, even though not always what your rights are.

Renfrewman

the_lunatic_is_in_my_head said:

PHK said:

the_lunatic_is_in_my_head said:

Renfrewman said:

the_lunatic_is_in_my_head said:

If Screwfix want to use Mira to sort the repair that’s fine but they should be doing the run about. 

If they refuse then reject the goods under the short term final right to reject.

Worth checking the CEO email website and using the contact there. 

Who is in the ideal position to decide when someone can be available at the household location to enable a repair?
Screwfix or OP?

As noted above, a portal integrated into the retailer site could do everything without any human involvement from the company or manufacturer. 

But that's still the consumer arranging the repair, just online rather than on the phone. 

Right, but unless the retailer is psychic the consumer has to contact someone? 

What they shouldn’t have to do is contact the retailer and then be sent off to contact someone else. 

But it worked....

Okell

HeadWobble99 said:

Update. 

Mira engineer visited today, lovely fella and he had my shower working in no time. Was a faulty circuit board so no charge. 

Thank you everyone for the advice and guidance. 

Well done!

So remember now, if it fails again tomorrow, you have the additional potential remedy of a refund from Screwfix

the_lunatic_is_in_my_head

Renfrewman said:

But it worked....

This thread highlights why you should go via the retailer for your repair/replace:

https://forums.moneysavingexpert.com/discussion/6628932/faulty-washing-machine-less-than-6-months-cra-2015