Bank chargeback against Alibaba

Jas8

born_again said:

Jas8 said:

Alderbank said:

You don't give any dates.

When did all this happen - last week or last year?

Many legal rights are time bound. A time line would be really helpful for us, as would the T&Cs of your contract of sale for the engine including the name of the entity your contract is with and the agreed legal jurisdiction of the contract.

Edited to Add:

Is the jurisdiction Singapore? Alibaba seems to choose Singapore law quite a lot for dealing with members from overseas.

If so, the Consumer Protection (Fair Trading) Act is very similar to European consumer rights law.
https://singaporelegaladvice.com/law-articles/lemon-law-claims-defective-items-singapore/

Engine was bought in June 2025, delivered in August 2025 end of the week - Found out damaged that week and reported it to seller been back and forward with seller. REASON why I did chargeback is despite alibaba stating one thing, despite seller saying one thing they both have acted unethically, and refusing to either bare costs or give refund. Alibaba change there mind up, I get reasons such as:

1) we can’t determine if damage was caused by you, however proven by seller chat they taken responsibility, they even said we found defects before shipping,

2) refuse to comment on the refund if seller doesn’t provide label,

3) state that they can’t pressure seller to refund or accept return item 

4) despite advertising Easy Return - which states return to local warehouse they are denying it stating not possible despite previously stating it was.

I get why you took this route. Sadly that is not a basis for a chargeback.

Chargebacks are a very blunt way of gettings funds back. Which can lead to a world of pain. 

Who is the debit on the HSBC account to?
Where does seller say any returns have to go to?

The basis was goods were found not as described aka Damaged, engine has spun rod bearing and damaged camshaft which is major issue, seller is brushing it off as minor damage and saying find cheap labour and repair. There are several pipes broken, modules missing etc. they do not want to take the return regardless as they have been trying to pressure me to take 1000usd and spare parts… 

Aylesbury_Duck

Given the behaviour of the seller that you describe, I think it certain you won't see that courier fee or the engine again.

In your situation I think you'll have to hope that somehow HSBC help you, or accept the money has gone.  

Edited to add:  You're in a "stick or twist" situation, so you'll have to decide whether to accept the $1000 to limit your losses, or hold out for the full £4000 but risk getting none of it 

born_again

Jas8 said:

born_again said:

Jas8 said:

Alderbank said:

You don't give any dates.

When did all this happen - last week or last year?

Many legal rights are time bound. A time line would be really helpful for us, as would the T&Cs of your contract of sale for the engine including the name of the entity your contract is with and the agreed legal jurisdiction of the contract.

Edited to Add:

Is the jurisdiction Singapore? Alibaba seems to choose Singapore law quite a lot for dealing with members from overseas.

If so, the Consumer Protection (Fair Trading) Act is very similar to European consumer rights law.
https://singaporelegaladvice.com/law-articles/lemon-law-claims-defective-items-singapore/

Engine was bought in June 2025, delivered in August 2025 end of the week - Found out damaged that week and reported it to seller been back and forward with seller. REASON why I did chargeback is despite alibaba stating one thing, despite seller saying one thing they both have acted unethically, and refusing to either bare costs or give refund. Alibaba change there mind up, I get reasons such as:

1) we can’t determine if damage was caused by you, however proven by seller chat they taken responsibility, they even said we found defects before shipping,

2) refuse to comment on the refund if seller doesn’t provide label,

3) state that they can’t pressure seller to refund or accept return item 

4) despite advertising Easy Return - which states return to local warehouse they are denying it stating not possible despite previously stating it was.

I get why you took this route. Sadly that is not a basis for a chargeback.

Chargebacks are a very blunt way of gettings funds back. Which can lead to a world of pain. 

Who is the debit on the HSBC account to?
Where does seller say any returns have to go to?

The basis was goods were found not as described aka Damaged, engine has spun rod bearing and damaged camshaft which is major issue, seller is brushing it off as minor damage and saying find cheap labour and repair. There are several pipes broken, modules missing etc. they do not want to take the return regardless as they have been trying to pressure me to take 1000usd and spare parts… 

While I get your feelings. As well as HSBC willing to take it on, there is never a 100% guarantee of winning. As payment went to Alibaba, then as they did not supply the item, merely moved the funds to retailer. They have a simply out on that grounds (PayPal used to do this years ago) As well as the previous reason.

Have you costed up someone fixing it or fancy a shot yourself.

£700+ & parts. Is a tempting offer, against a possible rejection & nothing 🤷‍♀️

At least in this case, there is less chance of winning & then being taken to court for the £4K. Given the location of the companies.