Wrong quantity delivered.

Okell

angelican said:

Okell said:

Who is the seller?

(Curious to read their T&Cs)

Assuming this is a bona fide UK seller, what the_lunatic_is_in_my_head says is correct.  You are legally entitled to reject the goods and the seller must pay for their return.

petwell.co.uk

"Law, jurisdiction and language

The Petwell.co.uk website, together with all of the content contained therein, and all contracts that result from the usage of the Petwell.co.uk website, are governed by and construed in accordance with Guernsey Law. The parties to any contract resulting from the usage of the Petwell.co.uk website shall agree to submit to the exclusive jurisdiction of the courts of Guernsey. All contracts are conducted in English. These terms and conditions do not affect your statutory rights."

Terms and Conditions: Clear Guidelines for Petwell Customers

So contracts are governed by the law of Guernsey, but these T&Cs do not affect your (UK?) statutory rights.

I wonder how that works?

the_lunatic_is_in_my_head

Okell said:

angelican said:

Okell said:

Who is the seller?

(Curious to read their T&Cs)

Assuming this is a bona fide UK seller, what the_lunatic_is_in_my_head says is correct.  You are legally entitled to reject the goods and the seller must pay for their return.

petwell.co.uk

"Law, jurisdiction and language

The Petwell.co.uk website, together with all of the content contained therein, and all contracts that result from the usage of the Petwell.co.uk website, are governed by and construed in accordance with Guernsey Law. The parties to any contract resulting from the usage of the Petwell.co.uk website shall agree to submit to the exclusive jurisdiction of the courts of Guernsey. All contracts are conducted in English. These terms and conditions do not affect your statutory rights."

Terms and Conditions: Clear Guidelines for Petwell Customers

So contracts are governed by the law of Guernsey, but these T&Cs do not affect your (UK?) statutory rights.

I wonder how that works?

Seems to mirror CRA, at least with regards to this:

https://guernseylegalresources.gg/CHttpHandler.ashx?documentid=84806

(Page 41)

Okell

angelican said:

Okell said:

Who is the seller?

(Curious to read their T&Cs)

Assuming this is a bona fide UK seller, what the_lunatic_is_in_my_head says is correct.  You are legally entitled to reject the goods and the seller must pay for their return.

petwell.co.uk

When were the goods delivered to you?  (Hopefully not more than 30 days ago.  A bit more tricky if over 30 days)

Notwithstanding my earlier post about the law of Guernsey, you can quote this bit back to the seller from their own T&Cs:

"Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us."

(It's in the second para under the sub-heading "Other products" under the main heading "Returns" here: Terms and Conditions: Clear Guidelines for Petwell Customers )

What that means to me is if the product is faulty or not as described, then Petwell's own T&Cs say that Petwell will pay for the return.  If you ordered 20 x 6 products but only received 20, the product is both not as described and the wrong quantity.

So under s25 (Delivery of wrong quantity) and s11 (Goods to be as described) of the Consumer Rights Act 2015 you are entitled to reject the goods for a full refund and Petwell needs either to arrange collection of the goods, or to pay for their return.

Go back to Petwell and talk to them again, pointing out what the Consumer Rights Act 2015 says about delivery of wrong quantity*.  (But don't mention anything about the law of Guernsey...)


*On reflection the delivery of wrong quantity argument might be stronger and more relevant than not as described.  Suggest you try both

sheramber

Grumpy_chap said:

I am not familiar with the costs for pet shampoos and the like.
£7.40 for six bottle of shampoo is £1.23 per bottle.  I am certain I could buy shampoo for myself in the supermarket at that price.  I am equally certain I could buy shampoo for myself in the supermarket at £7.40 per bottle.
It is not obvious to me that the prices constitute an obvious error.
On that basis, I refer you to the answer given by @the_lunatic_is_in_my_head

Bugalugs shampoos retail at £11.99

born_again

Which would make it a clear & obvious error 🤷‍♀️
Surprised they did not just cancel the order due to that.

swingaloo

The First Aid Spray is almost £10 so its an obvious error. It was obviously a mistake on the sellers part but the OP must have known.

Aylesbury_Duck

swingaloo said:

The First Aid Spray is almost £10 so its an obvious error. It was obviously a mistake on the sellers part but the OP must have known.

Hence my question about the reason for the quantities purchased.  I wonder if OP was simply trying to exploit an obvious error for themselves (stocking up), or maybe purchasing with the intention of re-selling.

QrizB

angelican said:

Brie said:

I'm confused.  That order shows about £50 worth of goods not £200.  So is that their order form that came with the goods, in which case they owe you £150?  I can't imagine that those products normally retail for about £1 -2 each.

It's only a screenshot of part of the order

Just so we're clear, you ordered one six-pack of each of twenty different products?

Grumpy_chap

QrizB said:

Just so we're clear, you ordered one six-pack of each of twenty different products?

Well, for absolute clarity, can the OP confirm it was actually one 6-pack of each of 20 different products at a price for each 6-pack that was at or less than the regular retail price for one of the respective product?

angelican

Oh gosh this is getting confusing. So imagine you bought a 6 pack of pens online and when they were delivered you only received 1 pen. The retailer says sorry we only sent you 1 pen and we are not going to refund you but here is 10% off your 1 pen. Is that acceptable? Should the retailer refund for the 5 pens you didn't receive?