Mail order item stolen from non-safe place.

Okell

Renfrewman said:

Okell said:

Renfrewman said:

Royal Mail make it quite clear they deliver to addresses not people. Why hasn't that been challenged?

How would a trader challenge RM about that?

I am not sure they would want to as it probably suits them not to. Proof of delivery to an address is enough for them I think. I don't know any courier who requires you to prove who you are when delivering a parcel. I regularly get parcels delivered in my name to my MIL's address who lives 25 miles away...not once have I been there to personally accept delivery. Could I claim for non delivery to me in person?

1.  I think proof of delivery to the correct address would almost certainly suffice in court.  Although I'm not sure what form that proof should take?

2.  If couriers don't require proof of ID then that is a potential risk that the trader faces if stuff goes astray.

3.  Presumably you've nominated your MiL (or perhaps her address) for delivery

4.  Could you complain for non-delivery to you in person?  Depends on how much you dislike your MiL...

MyRealNameToo

Barralad77 said:

My Amazon orders are now delivered by someone who leaves parcels on the front doorstep in full view of anyone passing by (the pavement is around 3 feet away) and immediately driving off. When I get the email confirming delivery it says ‘handed to customer’. This is a blatant lie, so I spent an hour or so yesterday discussing with Amazon who said they could see who the driver was but they needed me to allow them to send my complaint to the courier who could then tell the driver who it was who submitted the complaint. Not likely…. Quite why Amazon cannot simply get in touch with the courier service and ask them fo remind all their drivers to ensure that parcels are delivered in person is beyond me. I was told that their policy doesn’t allow them to do that, which seems ridiculous. But then so much of the modern world seems that way to me. Maybe it’s me?

Ours seems to like the "left with receptionist" option when its delivered by Amazon themselves... not sure who this receptionist or who's paying her but the parcels are generally dumped in the communal hallway which is a little annoying as we're a maisonette and so have no need to go into the communal hallway. They also take the same photo for all parcels as the "proof of delivery" is always a photo with 15-30 parcels in a pile. 

A previous chap used to like putting small parcels in the gas meter cupboard but my personal favourite was when they delivered a massive box, left it on the door step but placed out doormat on top of it... cos thats really going to hide a 4' tall box. 

Only about half of our amazon orders are delivered by Amazon though, clearly they will have more control over them than the third party couriers they are also using.