LG refuses to pay for parking dispensation under the warranty

Aylesbury_Duck

reablaz said:

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Now we're getting somewhere.  LG is the retailer.  You appear to have the choice to use the warranty or exercise your consumer rights.  They are two different things.

I suspect your warranty doesn't say they (LG) will cover any and all expenses involved in a warranty visit/repair, either.  I can't put this any more strongly:  Stop obsessing over the parking charge.  It is a trivial sum in the context of the purchase and your refusal to pay it has caused you more delay and more hassle than was necessary.

Put the concept some sort of battle for justice in the bin, because it's ridiculous.  There are many things to stand your ground on in this world, an £18 parking charge and a dishwasher are not on that list.  Go back to LG and see if you can arrange a visit to establish what's wrong with the dishwasher and whether it can be fixed.  Then consider next steps if it can't be fixed.

Alternatively, if you'd rather turn this into some sort of principled crusade, you may as well just go back to AI because it will give you as much sense as your approach merits.

born_again

reablaz said:

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Does it say that they will pay for any parking charges?

Did you inform them that there are parking restrictions at your location?
Imagine if you were the repair person, only to turn up to find you had to pay £18 to park. How would you feel?

Aylesbury_Duck

born_again said:

reablaz said:

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Does it say that they will pay for any parking charges?

Did you inform them that there are parking restrictions at your location?
Imagine if you were the repair person, only to turn up to find you had to pay £18 to park. How would you feel?

"Dear ChatGPT.  I've been sent somewhere to fix a dishwasher and the resident won't arrange parking for me.  How should I feel?"

*thinks*

"You should turn around, get straight onto email and demand £400 compensation for wasted time."

Isthisforreal99

To demonstrate how ChatGPT can get it so wrong ask it to list all the US states with the letter O in the name. It will reply with several that don't have an O (Arkansas for one). Point it out to ChatGPT that some of them don't have an O it then claims to remove the incorrect states but removes some with the letter O.

If it can't get simple stuff correct then why would you trust it on complex law?

reablaz

Aylesbury_Duck said:

reablaz said:

Exodi said:

I despair if the future of MSE is for posters to dump page after page of ChatGPT output for forumites to sift through...

For the sake of £18 I would have personally just paid it and got on with my day - considering the "over 3 hours on phone calls logged" and hours sending back and forth emails, how much do you value your time?

This is just my view, I appreciate there are many others (particularly on this board) who will happily commit every waking hour of every day towards arguing a point of principle.

You also seem to be suggesting you are claiming under your statutory rights under the CRA, whereas LG are assessing the claim under their warranty. Until this important detail is cleared up, the rest of the debate is relatively meaningless.

Why do I get the feeling this whole thing will boil down to a kinked drainage hose or something silly. Who installed it? Are you able to pull it out yourself to check?

Thanks for your answer.

I am not native English speaker, so chatgpt helps a lot. And it's not dump as you say, it's a helpful tool.

I didn't know about £18 until I was already involved in emails with LG.

3 hours lodged, it is a separate thing. I was asking them to pay £100 refund for the dent after they delivered the dishwasher. I am dealing now with a separate issue, a functional failure f11 drainage error, and I spent maybe 30min on the phone, plus couple hours in emails.

Every person values their time differently. It is a matter of principle, do I have chances to win in this case or not? Is LG barking the law by not organising parking as chatgpt says. They possibly got out from this many times by breaking the law, but chatgpt might be right, and I can win the battle, at least get a replacement or a full refund, and/or a compensation. At least, I could try the small claim court, first time in my life, and see how it goes.

You value your time more than the justice. I value more justice, maybe I was born to argue with such companies for the justice purposes, so my time spent here and with them is valuable, because I was born for it. So as I am saying, from your perspective it is a wasted time, but from others maybe not.

ChatGPT says the only warranty, which is import is mine, which I have uploaded here. And they didn't sent me "their internal warranty", and AI says, the CRA 2015 says, they have to comply with it and organise parking, which is above their internal warranty.

I have checked the drainage goose and didn't see where it is kinked. I could look at it externally only. I have installed it myself, just using instructions. I cleaned the water at the bottom of the dishwasher, then run the program 2nd time, 12 minutes passed (should be 30min), same error. I stopped, then informed LG. They asked for display photo of the error, I run 3rd time, and this time it showed an error straight away. F11, but no water inside. I informed LG again.

I even asked the engineer if he could park on the street nearby for free, he refused. I have asked my wife to watch his van, if a traffic officer is coming, so he doesn't get a fine, he refused.

This thing lasted too long, LG don't value their customers, they escaped from parking fees for years and they want to blame me for parking. I want to see if chatgpt is right, and they have to pay for it, so the Ombudsman and small claim court might help, and I will see who is right and who is wrong. I just wanted to check with real people here on the forums, if anyone had experience with such claims, and if they were successful or not. But I see now, 2 people discourage me, but didn't have experience in such claims. I'll wait to see if more people answer.

I nearly always sigh and roll my eyes when this is said.  Principles are important.  They're morally good.  But they can also be disproportionately expensive to defend, financially, chronologically and emotionally.  In your case you're getting hung up on an £18 parking permit that's blocked what might have been a quick resolution to your problem and is now costing you many hours of effort instead.  You're unlikely to get anything more than a refund of the remaining £200 of the purchase price or a replacement unit with perhaps a small goodwill gesture like a voucher, no matter whether you take the easy path or the "battle for justice" as you describe it.

As for extrapolating this to an assumption that LG have escaped parking fees for years, that's just ridiculous.

I understand that English isn't your first language, but I would say that your written English is extremely good - better than many for whom English is their only language - and certainly not a reason to wholly reply upon AI to do the work for you.

Don't start bothering an ombudsman (I don't think there is one for dishwashers) or small claims court yet.  That's a totally unnecessary escalation of matters at this stage when you haven't even confirmed who the retailer is or how you bought the machine (e.g. by credit card).  In any case, there seems to be a waiting time of many months in some parts of the country so unless your desire to uphold a principle extends to having a broken metal box in your kitchen for many more months, your best bet is to start again with a more pragmatic approach.

I bought it with the credit card, and used Klarna 3 installments.

screech_78

reablaz said:

Aylesbury_Duck said:

reablaz said:

Exodi said:

I despair if the future of MSE is for posters to dump page after page of ChatGPT output for forumites to sift through...

For the sake of £18 I would have personally just paid it and got on with my day - considering the "over 3 hours on phone calls logged" and hours sending back and forth emails, how much do you value your time?

This is just my view, I appreciate there are many others (particularly on this board) who will happily commit every waking hour of every day towards arguing a point of principle.

You also seem to be suggesting you are claiming under your statutory rights under the CRA, whereas LG are assessing the claim under their warranty. Until this important detail is cleared up, the rest of the debate is relatively meaningless.

Why do I get the feeling this whole thing will boil down to a kinked drainage hose or something silly. Who installed it? Are you able to pull it out yourself to check?

Thanks for your answer.

I am not native English speaker, so chatgpt helps a lot. And it's not dump as you say, it's a helpful tool.

I didn't know about £18 until I was already involved in emails with LG.

3 hours lodged, it is a separate thing. I was asking them to pay £100 refund for the dent after they delivered the dishwasher. I am dealing now with a separate issue, a functional failure f11 drainage error, and I spent maybe 30min on the phone, plus couple hours in emails.

Every person values their time differently. It is a matter of principle, do I have chances to win in this case or not? Is LG barking the law by not organising parking as chatgpt says. They possibly got out from this many times by breaking the law, but chatgpt might be right, and I can win the battle, at least get a replacement or a full refund, and/or a compensation. At least, I could try the small claim court, first time in my life, and see how it goes.

You value your time more than the justice. I value more justice, maybe I was born to argue with such companies for the justice purposes, so my time spent here and with them is valuable, because I was born for it. So as I am saying, from your perspective it is a wasted time, but from others maybe not.

ChatGPT says the only warranty, which is import is mine, which I have uploaded here. And they didn't sent me "their internal warranty", and AI says, the CRA 2015 says, they have to comply with it and organise parking, which is above their internal warranty.

I have checked the drainage goose and didn't see where it is kinked. I could look at it externally only. I have installed it myself, just using instructions. I cleaned the water at the bottom of the dishwasher, then run the program 2nd time, 12 minutes passed (should be 30min), same error. I stopped, then informed LG. They asked for display photo of the error, I run 3rd time, and this time it showed an error straight away. F11, but no water inside. I informed LG again.

I even asked the engineer if he could park on the street nearby for free, he refused. I have asked my wife to watch his van, if a traffic officer is coming, so he doesn't get a fine, he refused.

This thing lasted too long, LG don't value their customers, they escaped from parking fees for years and they want to blame me for parking. I want to see if chatgpt is right, and they have to pay for it, so the Ombudsman and small claim court might help, and I will see who is right and who is wrong. I just wanted to check with real people here on the forums, if anyone had experience with such claims, and if they were successful or not. But I see now, 2 people discourage me, but didn't have experience in such claims. I'll wait to see if more people answer.

I nearly always sigh and roll my eyes when this is said.  Principles are important.  They're morally good.  But they can also be disproportionately expensive to defend, financially, chronologically and emotionally.  In your case you're getting hung up on an £18 parking permit that's blocked what might have been a quick resolution to your problem and is now costing you many hours of effort instead.  You're unlikely to get anything more than a refund of the remaining £200 of the purchase price or a replacement unit with perhaps a small goodwill gesture like a voucher, no matter whether you take the easy path or the "battle for justice" as you describe it.

As for extrapolating this to an assumption that LG have escaped parking fees for years, that's just ridiculous.

I understand that English isn't your first language, but I would say that your written English is extremely good - better than many for whom English is their only language - and certainly not a reason to wholly reply upon AI to do the work for you.

Don't start bothering an ombudsman (I don't think there is one for dishwashers) or small claims court yet.  That's a totally unnecessary escalation of matters at this stage when you haven't even confirmed who the retailer is or how you bought the machine (e.g. by credit card).  In any case, there seems to be a waiting time of many months in some parts of the country so unless your desire to uphold a principle extends to having a broken metal box in your kitchen for many more months, your best bet is to start again with a more pragmatic approach.

I bought it with the credit card, and used Klarna 3 installments.

You didn’t buy the dishwasher with a credit card then. Your Klarna account may be funded by your credit card, however the method of payment is Klarna pay in 3. This is unregulated and so there is no ombudsman to escalate to. 

I think LG have been extremely fair to you. You are being wildly unreasonable. 

Ergates

Isthisforreal99 said:

To demonstrate how ChatGPT can get it so wrong ask it to list all the US states with the letter O in the name. It will reply with several that don't have an O (Arkansas for one). Point it out to ChatGPT that some of them don't have an O it then claims to remove the incorrect states but removes some with the letter O.

If it can't get simple stuff correct then why would you trust it on complex law?

I've seen it give diametrically opposed answers to the same question just because it was worded slightly different.   

reablaz

born_again said:

reablaz said:

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Does it say that they will pay for any parking charges?

Did you inform them that there are parking restrictions at your location?
Imagine if you were the repair person, only to turn up to find you had to pay £18 to park. How would you feel?

I assume the CRA 2015 , section 23 is above their own internal warranty and they have to pay for parking not to cause the inconvenience for the customer.

I didn't know I have to inform them about resident parking restricted area, I thought they can park on the street nearby. When the engineer refused, I said him about free parking Street nearby, and about my wife watching his van, he refused. Then I said to LG and Pacifica repair service about that.

I assume, Pacifica who hire self-employment engineers, they cover parking dispensation costs, or they ask the engineer to cover, or they don't do repairs services to customers who live in such areas in the first place.

All contractors who came before didn't bother about parking, internet engineer, electric, plumber, builder, landlord, electricity/gas supply engineer... All of them didn't even ask for parking.

born_again

reablaz said:

born_again said:

reablaz said:

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Does it say that they will pay for any parking charges?

Did you inform them that there are parking restrictions at your location?
Imagine if you were the repair person, only to turn up to find you had to pay £18 to park. How would you feel?

I assume the CRA 2015 , section 23 is above their own internal warranty and they have to pay for parking not to cause the inconvenience for the customer.

I didn't know I have to inform them about resident parking restricted area, I thought they can park on the street nearby. When the engineer refused, I said him about free parking Street nearby, and about my wife watching his van, he refused. Then I said to LG and Pacifica repair service about that.

I assume, Pacifica who hire self-employment engineers, they cover parking dispensation costs, or they ask the engineer to cover, or they don't do repairs services to customers who live in such areas in the first place.

All contractors who came before didn't bother about parking, internet engineer, electric, plumber, builder, landlord, electricity/gas supply engineer... All of them didn't even ask for parking.

While you have mentioned not your first language.
Never AssUME anything in T/C 

If they are self Employed, then they certainly won't pay for parking & may not want to park streets away from their van for security reasons & the time taken to walk given they can not carry all they need.

Assumption is the mother of all evils

Chat GPT
The word "assumption" has a few related meanings depending on the context, but generally, it refers to something you accept as true without proof.

Example:
"The theory is based on the assumption that all humans act in their own self-interest."

Isthisforreal99

reablaz said:

born_again said:

reablaz said:

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Does it say that they will pay for any parking charges?

Did you inform them that there are parking restrictions at your location?
Imagine if you were the repair person, only to turn up to find you had to pay £18 to park. How would you feel?

I assume the CRA 2015 , section 23 is above their own internal warranty and they have to pay for parking not to cause the inconvenience for the customer.

I didn't know I have to inform them about resident parking restricted area, I thought they can park on the street nearby. When the engineer refused, I said him about free parking Street nearby, and about my wife watching his van, he refused. Then I said to LG and Pacifica repair service about that.

I assume, Pacifica who hire self-employment engineers, they cover parking dispensation costs, or they ask the engineer to cover, or they don't do repairs services to customers who live in such areas in the first place.

All contractors who came before didn't bother about parking, internet engineer, electric, plumber, builder, landlord, electricity/gas supply engineer... All of them didn't even ask for parking.

You know what they about making assumptions? Ask ChatGPT if you don't.

And what has happened before is totally irrelevant.

As others have said, you are being ridiculous, spurred on by nonsence from AI.