LG refuses to pay for parking dispensation under the warranty

reablaz

Exodi said:

I despair if the future of MSE is for posters to dump page after page of ChatGPT output for forumites to sift through...

For the sake of £18 I would have personally just paid it and got on with my day - considering the "over 3 hours on phone calls logged" and hours sending back and forth emails, how much do you value your time?

This is just my view, I appreciate there are many others (particularly on this board) who will happily commit every waking hour of every day towards arguing a point of principle.

You also seem to be suggesting you are claiming under your statutory rights under the CRA, whereas LG are assessing the claim under their warranty. Until this important detail is cleared up, the rest of the debate is relatively meaningless.

Why do I get the feeling this whole thing will boil down to a kinked drainage hose or something silly. Who installed it? Are you able to pull it out yourself to check?

Thanks for your answer.

I am not native English speaker, so chatgpt helps a lot. And it's not dump as you say, it's a helpful tool.

I didn't know about £18 until I was already involved in emails with LG.

3 hours lodged, it is a separate thing. I was asking them to pay £100 refund for the dent after they delivered the dishwasher. I am dealing now with a separate issue, a functional failure f11 drainage error, and I spent maybe 30min on the phone, plus couple hours in emails.

Every person values their time differently. It is a matter of principle, do I have chances to win in this case or not? Is LG barking the law by not organising parking as chatgpt says. They possibly got out from this many times by breaking the law, but chatgpt might be right, and I can win the battle, at least get a replacement or a full refund, and/or a compensation. At least, I could try the small claim court, first time in my life, and see how it goes.

You value your time more than the justice. I value more justice, maybe I was born to argue with such companies for the justice purposes, so my time spent here and with them is valuable, because I was born for it. So as I am saying, from your perspective it is a wasted time, but from others maybe not.

ChatGPT says the only warranty, which is import is mine, which I have uploaded here. And they didn't sent me "their internal warranty", and AI says, the CRA 2015 says, they have to comply with it and organise parking, which is above their internal warranty.

I have checked the drainage goose and didn't see where it is kinked. I could look at it externally only. I have installed it myself, just using instructions. I cleaned the water at the bottom of the dishwasher, then run the program 2nd time, 12 minutes passed (should be 30min), same error. I stopped, then informed LG. They asked for display photo of the error, I run 3rd time, and this time it showed an error straight away. F11, but no water inside. I informed LG again.

I even asked the engineer if he could park on the street nearby for free, he refused. I have asked my wife to watch his van, if a traffic officer is coming, so he doesn't get a fine, he refused.

This thing lasted too long, LG don't value their customers, they escaped from parking fees for years and they want to blame me for parking. I want to see if chatgpt is right, and they have to pay for it, so the Ombudsman and small claim court might help, and I will see who is right and who is wrong. I just wanted to check with real people here on the forums, if anyone had experience with such claims, and if they were successful or not. But I see now, 2 people discourage me, but didn't have experience in such claims. I'll wait to see if more people answer.

visidigi

reablaz said:

Should I proceed? Can I trust Chat GPT? I have checked the laws, terms and conditions, warranty, and I think Chat GPT is correct, and I want to try to go further. I just wanted to ask here on the forums, and get an answer from real people, if I have solid ground, case to proceed further.

Should I proceed?

Yes, but stop using ChatGPT.

Can I trust Chat GPT?

No, its not accurate for anything and everything. It has disclaimers to this effect.

I have checked the laws, terms and conditions, warranty, and I think Chat GPT is correct

Wrong.

I just wanted to ask here on the forums, and get an answer from real people, if I have solid ground, case to proceed further.

Maybe. How much is a parking permit? Did you make them aware one was needed when attending? (my emails from pacifica etc show that the engineer will need access and a place to park to complete the repair they did).

If they can't park and you won't pay for the permit, where is the nearest pay to park facility they can park in? Is there a free location with a few 100 yards?

MyRealNameToo

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Aylesbury_Duck

reablaz said:

Exodi said:

I despair if the future of MSE is for posters to dump page after page of ChatGPT output for forumites to sift through...

For the sake of £18 I would have personally just paid it and got on with my day - considering the "over 3 hours on phone calls logged" and hours sending back and forth emails, how much do you value your time?

This is just my view, I appreciate there are many others (particularly on this board) who will happily commit every waking hour of every day towards arguing a point of principle.

You also seem to be suggesting you are claiming under your statutory rights under the CRA, whereas LG are assessing the claim under their warranty. Until this important detail is cleared up, the rest of the debate is relatively meaningless.

Why do I get the feeling this whole thing will boil down to a kinked drainage hose or something silly. Who installed it? Are you able to pull it out yourself to check?

Thanks for your answer.

I am not native English speaker, so chatgpt helps a lot. And it's not dump as you say, it's a helpful tool.

I didn't know about £18 until I was already involved in emails with LG.

3 hours lodged, it is a separate thing. I was asking them to pay £100 refund for the dent after they delivered the dishwasher. I am dealing now with a separate issue, a functional failure f11 drainage error, and I spent maybe 30min on the phone, plus couple hours in emails.

Every person values their time differently. It is a matter of principle, do I have chances to win in this case or not? Is LG barking the law by not organising parking as chatgpt says. They possibly got out from this many times by breaking the law, but chatgpt might be right, and I can win the battle, at least get a replacement or a full refund, and/or a compensation. At least, I could try the small claim court, first time in my life, and see how it goes.

You value your time more than the justice. I value more justice, maybe I was born to argue with such companies for the justice purposes, so my time spent here and with them is valuable, because I was born for it. So as I am saying, from your perspective it is a wasted time, but from others maybe not.

ChatGPT says the only warranty, which is import is mine, which I have uploaded here. And they didn't sent me "their internal warranty", and AI says, the CRA 2015 says, they have to comply with it and organise parking, which is above their internal warranty.

I have checked the drainage goose and didn't see where it is kinked. I could look at it externally only. I have installed it myself, just using instructions. I cleaned the water at the bottom of the dishwasher, then run the program 2nd time, 12 minutes passed (should be 30min), same error. I stopped, then informed LG. They asked for display photo of the error, I run 3rd time, and this time it showed an error straight away. F11, but no water inside. I informed LG again.

I even asked the engineer if he could park on the street nearby for free, he refused. I have asked my wife to watch his van, if a traffic officer is coming, so he doesn't get a fine, he refused.

This thing lasted too long, LG don't value their customers, they escaped from parking fees for years and they want to blame me for parking. I want to see if chatgpt is right, and they have to pay for it, so the Ombudsman and small claim court might help, and I will see who is right and who is wrong. I just wanted to check with real people here on the forums, if anyone had experience with such claims, and if they were successful or not. But I see now, 2 people discourage me, but didn't have experience in such claims. I'll wait to see if more people answer.

I nearly always sigh and roll my eyes when this is said.  Principles are important.  They're morally good.  But they can also be disproportionately expensive to defend, financially, chronologically and emotionally.  In your case you're getting hung up on an £18 parking permit that's blocked what might have been a quick resolution to your problem and is now costing you many hours of effort instead.  You're unlikely to get anything more than a refund of the remaining £200 of the purchase price or a replacement unit with perhaps a small goodwill gesture like a voucher, no matter whether you take the easy path or the "battle for justice" as you describe it.

As for extrapolating this to an assumption that LG have escaped parking fees for years, that's just ridiculous.

I understand that English isn't your first language, but I would say that your written English is extremely good - better than many for whom English is their only language - and certainly not a reason to wholly reply upon AI to do the work for you.

Don't start bothering an ombudsman (I don't think there is one for dishwashers) or small claims court yet.  That's a totally unnecessary escalation of matters at this stage when you haven't even confirmed who the retailer is or how you bought the machine (e.g. by credit card).  In any case, there seems to be a waiting time of many months in some parts of the country so unless your desire to uphold a principle extends to having a broken metal box in your kitchen for many more months, your best bet is to start again with a more pragmatic approach.

reablaz

visidigi said:

reablaz said:

Should I proceed? Can I trust Chat GPT? I have checked the laws, terms and conditions, warranty, and I think Chat GPT is correct, and I want to try to go further. I just wanted to ask here on the forums, and get an answer from real people, if I have solid ground, case to proceed further.

Should I proceed?

Yes, but stop using ChatGPT.

Can I trust Chat GPT?

No, its not accurate for anything and everything. It has disclaimers to this effect.

I have checked the laws, terms and conditions, warranty, and I think Chat GPT is correct

Wrong.

I just wanted to ask here on the forums, and get an answer from real people, if I have solid ground, case to proceed further.

Maybe. How much is a parking permit? Did you make them aware one was needed when attending? (my emails from pacifica etc show that the engineer will need access and a place to park to complete the repair they did).

If they can't park and you won't pay for the permit, where is the nearest pay to park facility they can park in? Is there a free location with a few 100 yards?

Why the chatgpt is wrong?
Is he providing wrong laws? Or is he promising £400 in compensation, which is wrong and nobody got such a compensation in similar cases ever? What's wrong? Are you saying the chatgpt is wrong and I won't with the claim? The only thing I would get is full refund, minus small court claim fee £35, and lost time?

Free parking is about 0.2 miles away from my address.

reablaz

MyRealNameToo said:

In our area only residents can apply for an on street parking, there is simply no parking for people other than those that live in the area, who have a business based in the area and their visitors. 

Your idea that they must organise it and pay for it up front is simply wrong and would be frustrated in our area because it's impossible to do so. 

If you are claiming under the Consumer Rights Act, rather than warranty, you can potentially add the cost of parking to the claim against the retailer but may have to arrange it and pay for it up front. 

You haven't definitively stated that you bought it from LG, if you bought it from someone else then your references to the CRA is totally wrong, those rights only exist with the retailer and the merchant would be bound by the terms of their warranty which can pretty much say whatever it wants. 

Yes , I bought it from LG who is a retailer and the manufacturer at the same time.

But my warranty doesn't say I have to pay for parking if the appliance is malfunctioning.

Ergates

reablaz said:

Why the chatgpt is wrong?

That's the wrong question.

Your default assumption should be that information that comes from ChatGPT is wrong unless you can prove otherwise.   i.e. find a real source that backs up what it says.  

ChatGPT doesn't know the law, it doesn't understand the law.  It doesn't know or understand *anything*.  It doesn't think.  It's a large language model - all it's doing it using a vast array of textual data to try to predict the most likely word to come next.   It can be a great source of "inspiration" - giving ideas of areas you can look into, but you should *never* trust what it says about anything that matters.

Or to put it another way:  The onus is not on providing evidence that ChatGPT is wrong, the onus is on providing evidence that it is right.

Case in point:  A claim for £400 for inconvenience for having to do washing up by hand for a few weeks is *utterly* absurd.  You'd get laughed out of court.

powerful_Rogue

£200 refund and £400 in compensation?! That's total insanity.

caprikid1

On what planet does anyone think a retailer is going to refund them the full cost of a product plus an amount even more than they paid in the first place.

If you don't know the subject don't use CHATGPT

visidigi

reablaz said:

visidigi said:

reablaz said:

Should I proceed? Can I trust Chat GPT? I have checked the laws, terms and conditions, warranty, and I think Chat GPT is correct, and I want to try to go further. I just wanted to ask here on the forums, and get an answer from real people, if I have solid ground, case to proceed further.

Should I proceed?

Yes, but stop using ChatGPT.

Can I trust Chat GPT?

No, its not accurate for anything and everything. It has disclaimers to this effect.

I have checked the laws, terms and conditions, warranty, and I think Chat GPT is correct

Wrong.

I just wanted to ask here on the forums, and get an answer from real people, if I have solid ground, case to proceed further.

Maybe. How much is a parking permit? Did you make them aware one was needed when attending? (my emails from pacifica etc show that the engineer will need access and a place to park to complete the repair they did).

If they can't park and you won't pay for the permit, where is the nearest pay to park facility they can park in? Is there a free location with a few 100 yards?

Why the chatgpt is wrong?
Is he providing wrong laws? Or is he promising £400 in compensation, which is wrong and nobody got such a compensation in similar cases ever? What's wrong? Are you saying the chatgpt is wrong and I won't with the claim? The only thing I would get is full refund, minus small court claim fee £35, and lost time?

Free parking is about 0.2 miles away from my address.

Ergates answered the ChatGPT question better than I would/could (and they didn't ask Chat GPT )

The £400 compensation is absolutely laughable. Especially when its double what you ended up paying for the product.

Take the full refund and walk away (assuming LG will give that to you, I suspect your 'approach' might be causing LG to get their backs up a bit).