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How do I play the Domestic & General game?
Sterlingtimes
Posts: 2,548 Forumite
in Energy
Next Monday, Domestic & General will again send out a Beko technician to repair my dreadful heat pump tumble dryer.
The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry.
The technician, judging on past experience, will almost certainly have been taught a script to tell me incorrectly that I have not maintained and cleaned the machine correctly. He will most likely do nothing to address the issue.
How do I handle this situation? Any tips?
Do I wait a week after his departure and make another booking, then repeat the process?
Unless this is a defective sensor, I wonder whether there is a significant build-up of fluff in the non-serviceable inner components of the machine.
The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry.
The technician, judging on past experience, will almost certainly have been taught a script to tell me incorrectly that I have not maintained and cleaned the machine correctly. He will most likely do nothing to address the issue.
How do I handle this situation? Any tips?
Do I wait a week after his departure and make another booking, then repeat the process?
Unless this is a defective sensor, I wonder whether there is a significant build-up of fluff in the non-serviceable inner components of the machine.
I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".
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Comments
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I watched this a while ago
https://www.how-to-repair.com/beko-condenser-tumble-dryer-ultimate-maintenance-guide-empty-water-tank-light-staying-on-or-leak/
4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy1 -
Ask him (in advance?) specifically for a written copy of whatever the correct maintenance and cleaning prodedure is that you're supposed to follow. If you are following it, say so. If you're not but you disagree with the regime, say so and put your reasons in writing. See what happens. If you're not and don't disagree, give up!Sterlingtimes said:How do I handle this situation? Any tips?1 -
Sterlingtimes said:The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry.I know heat pump dryers tend to be slower than vented ones, but that's crazy.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.1 -
I know it sounds bad - but just had a quick look at one on line - a largish 12kG model admittedly.But its cotton cycle - 299 mins = 5 hours.The 8kG next to it on their site - was a more respectable 197 mins - 3hr 17.I guess say an eco or a night - if anything like other washer / dryers - might be even longer.What exactly is cotton plus plus maybe add over and above standard cotton cycle times above that might examplain hours of extra drying ??Have you tried other programs ?1
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at that rate of drying it'd probably be as quick to dry on a rack with a dehumidifier nearby1
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Having seen clothes destroyed by wrong settings in hotel laundry service tumble dryers - never use them myself.But in winter - the amount of water left in heavy cottons - sheets / towels / jeans - even after a long spin - is frightening.Once my windows / doors stay more closed than open - on a cottons laundry day - I run a dehumidier for 2 hrs (its timer) on off peak the night and next night after - can get 1/2 pint to 1 pint out - and before that was soaking inside of main door and windows - visibly - and no doubt other surfaces too (and the windows are double glazed).Its only a smallish refrigerant one - iirc cost about £160 - and uses about 1kWh electric over 4 hours.Other days a quick 10-15 min airing keeps the air fresh.1
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Thank you. My observation is that in our prior condenser dryers, the finned condenser unit could be removed and taken outside, where it could be hosed under pressure. The consumer cannot remove the finned component in the heat pump dryer. I have tried various methods, including brushing, rinsing the surface, and vacuum cleaning.debitcardmayhem said:I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".0 -
That is a good approach. Thank you. I will go down that line.squirrelpie said:
Ask him (in advance?) specifically for a written copy of whatever the correct maintenance and cleaning prodedure is that you're supposed to follow. If you are following it, say so. If you're not but you disagree with the regime, say so and put your reasons in writing. See what happens. If you're not and don't disagree, give up!Sterlingtimes said:How do I handle this situation? Any tips?I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".0 -
A technician recommended Cotton Plus Plus during the last repair visit. As the still young machine ages, the drying cycle becomes longer and longer.QrizB said:Sterlingtimes said:The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry.I know heat pump dryers tend to be slower than vented ones, but that's crazy.I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".0 -
Thank you. This is a 9kG machine. The longest specified drying cycle should be 3 hours and 39 minutes. We have tried many different programmes. 7 hours to dry is double the specification.Scot_39 said:
What exactly is cotton plus plus maybe add over and above standard cotton cycle times above that might examplain hours of extra drying ??Have you tried other programs ?I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".1
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