Faulty Ovens and warranty

Ergates

Aylesbury_Duck said:

born_again said:

As these were bought in UK & now being used in Italy. What does the warranty say about the change of area?
Same with your consumer rights.


Basically is Samsung in Italy the same as Samsung UK?

presumably OP has either cut off the UK plugs and fitted European plugs, or used the ovens through an adapter?

Or they've fitted UK sockets into their summer house.

Ronaldoara

Thank you all for your comments. The ovens came with naked wire at the end of the cable (nu plugs) so we just got an electrician in Italy to insert them into EU plugs, which are now removed as the ovens are back in the UK. base don the advice above, I guess I will ask Sasmung to come to the storage unit with plugs, to try to repair the ovens, I think the storage would have plug sockets and take it from there... 

Ronaldoara

born_again said:

As these were bought in UK & now being used in Italy. What does the warranty say about the change of area?
Same with your consumer rights.


Basically is Samsung in Italy the same as Samsung UK?

This is a good question, I wil ltry to find out.

Ergates

Ronaldoara said:

Thank you all for your comments. The ovens came with naked wire at the end of the cable (nu plugs) so we just got an electrician in Italy to insert them into EU plugs, which are now removed as the ovens are back in the UK. base don the advice above, I guess I will ask Sasmung to come to the storage unit with plugs, to try to repair the ovens, I think the storage would have plug sockets and take it from there... 

OK this significantly changes things!!

In the UK* it is illegal to sell electrical items without an appropriate plug fitted - unless it is an appliance that is designed to be permanently connected to the mains wiring, which includes most types of ovens.  There are ovens that can be plugged into a standard 13V socket, but they will come with a plug already attached - and this is not what you bought.  Ovens sold with bare wires use a higher voltage and should not be connected using a standard plug!

It's not surprising they didn't work properly, and you should probably consider yourselves lucky you didn't burn your house down!

I suspect this will invalidate any claim you make against Samsung.

Aylesbury_Duck

Ronaldoara said:

Thank you all for your comments. The ovens came with naked wire at the end of the cable (nu plugs) so we just got an electrician in Italy to insert them into EU plugs, which are now removed as the ovens are back in the UK. base don the advice above, I guess I will ask Sasmung to come to the storage unit with plugs, to try to repair the ovens, I think the storage would have plug sockets and take it from there... 

Crikey...it sounds like they should have been properly "installed", i.e. fitted into a properly fused cooker circuit, not just simply plugged into a mains socket!  If they were designed to be plugged in, they will have come with a moulded plug already fitted.

What do the installation instructions say?  I'm almost certain they don't say to fit a plug (UK or otherwise) and just plug into a mains socket.

I suspect this is either the root cause of the problem or a contributing factor.  Even if it isn't, I suspect you've invalidated any warranty rights or consumer rights if you have just plugged them in when they should have been properly electrically installed.

Edited to add:  I've since read Ergates' reply, and agree entirely.  If we're correct, I'm amazed you haven't seen damage to the plugs or the sockets.

Your priority should be to read the installation instructions, and consider whether your Italian electrician has acted correctly.  Did he decide just to put EU plugs on the bare cable, or did you instruct him to do so?

I'm also surprised the Samsung technician didn't say anything if the ovens weren't correctly wired.

Alderbank

'Ovens sold with bare wires use a higher voltage'
'I've since read Ergates' reply, and agree entirely'

I don't think I would trust either of you to wire a plug for me!

I'm sure what you both really meant to say is that every mains-powered item everywhere in Europe uses the same voltage of 230v (nominally) but hard-wired appliances can draw a higher current than plug sockets can safely supply?

Aylesbury_Duck

Alderbank said:

'Ovens sold with bare wires use a higher voltage'
'I've since read Ergates' reply, and agree entirely'

I don't think I would trust either of you to wire a plug for me!

I'm sure what you both really meant to say is that every mains-powered item everywhere in Europe uses the same voltage of 230v (nominally) but hard-wired appliances can draw a higher current than plug sockets can safely supply?

Yes, I missed the comment about the voltage.  As you say, it's the current that's important.  When it comes to power, it's up to 3kW ovens that can be the plug-in type, on a 13A plug.  If I recall my school physics, 230v x 13A = 2,990W

I've got a little box of 3A, 5A and 13A fuses if you ever need me to wire a plug 

Ergates

Alderbank said:

'Ovens sold with bare wires use a higher voltage'
'I've since read Ergates' reply, and agree entirely'

I don't think I would trust either of you to wire a plug for me!

I'm sure what you both really meant to say is that every mains-powered item everywhere in Europe uses the same voltage of 230v (nominally) but hard-wired appliances can draw a higher current than plug sockets can safely supply?

Deepest apologies, I wrote voltage instead of current.

Same principal applies - you shouldn't stick a standard plug on an oven that isn't designed to take one.

Ronaldoara

Aylesbury_Duck said:

Ronaldoara said:

Thank you all for your comments. The ovens came with naked wire at the end of the cable (nu plugs) so we just got an electrician in Italy to insert them into EU plugs, which are now removed as the ovens are back in the UK. base don the advice above, I guess I will ask Sasmung to come to the storage unit with plugs, to try to repair the ovens, I think the storage would have plug sockets and take it from there... 

Crikey...it sounds like they should have been properly "installed", i.e. fitted into a properly fused cooker circuit, not just simply plugged into a mains socket!  If they were designed to be plugged in, they will have come with a moulded plug already fitted.

What do the installation instructions say?  I'm almost certain they don't say to fit a plug (UK or otherwise) and just plug into a mains socket.

I suspect this is either the root cause of the problem or a contributing factor.  Even if it isn't, I suspect you've invalidated any warranty rights or consumer rights if you have just plugged them in when they should have been properly electrically installed.

Edited to add:  I've since read Ergates' reply, and agree entirely.  If we're correct, I'm amazed you haven't seen damage to the plugs or the sockets.

Your priority should be to read the installation instructions, and consider whether your Italian electrician has acted correctly.  Did he decide just to put EU plugs on the bare cable, or did you instruct him to do so?

I'm also surprised the Samsung technician didn't say anything if the ovens weren't correctly wired.

When the Samsung engineer came, he did not say anything, he just took the plugs out (as he had to take them out of the kitchen unit and the plugs would not fit through the gaps on the back), changed all the parts of the oven, then inserted the (EU) plugs back, and switched the ovens on. We asked the electrician about plugs vs. live wiring and he said they just need normal plugs, as opposed to our electric hob, which he live-wired. 

Aylesbury_Duck

Ronaldoara said:

Aylesbury_Duck said:

Ronaldoara said:

Thank you all for your comments. The ovens came with naked wire at the end of the cable (nu plugs) so we just got an electrician in Italy to insert them into EU plugs, which are now removed as the ovens are back in the UK. base don the advice above, I guess I will ask Sasmung to come to the storage unit with plugs, to try to repair the ovens, I think the storage would have plug sockets and take it from there... 

Crikey...it sounds like they should have been properly "installed", i.e. fitted into a properly fused cooker circuit, not just simply plugged into a mains socket!  If they were designed to be plugged in, they will have come with a moulded plug already fitted.

What do the installation instructions say?  I'm almost certain they don't say to fit a plug (UK or otherwise) and just plug into a mains socket.

I suspect this is either the root cause of the problem or a contributing factor.  Even if it isn't, I suspect you've invalidated any warranty rights or consumer rights if you have just plugged them in when they should have been properly electrically installed.

Edited to add:  I've since read Ergates' reply, and agree entirely.  If we're correct, I'm amazed you haven't seen damage to the plugs or the sockets.

Your priority should be to read the installation instructions, and consider whether your Italian electrician has acted correctly.  Did he decide just to put EU plugs on the bare cable, or did you instruct him to do so?

I'm also surprised the Samsung technician didn't say anything if the ovens weren't correctly wired.

When the Samsung engineer came, he did not say anything, he just took the plugs out (as he had to take them out of the kitchen unit and the plugs would not fit through the gaps on the back), changed all the parts of the oven, then inserted the (EU) plugs back, and switched the ovens on. We asked the electrician about plugs vs. live wiring and he said they just need normal plugs, as opposed to our electric hob, which he live-wired. 

What do the installation instructions say, though?  I suspect they say the ovens have to be properly wired-in to a dedicated circuit.  If that's the case then you have a cause for complaint about the electrician who installed them, but I expect Samsung (the retailing part) will say that because they weren't installed correctly, the faults may be a consequence of that incorrect installation, and the onus would be on you to show otherwise.

The installation instructions are important here.