UKPC Appeal Decision

butterbean79

We'll wait and see if something arrives through the post

butterbean79

Do i complain to bpa (again) but this time about not receiving it through the post as well as email and because they rejected?

Coupon-mad

Yes but saying they DID NOT send a POPLA code, not that you 'didn't receive/see it'.

butterbean79

POPLA code 'was' in the letter they say they sent me via email

butterbean79

POPLA ref was at the top of the letter worded like this:

We have carefully considered your appeal based on the information you have provided and the evidence supporting the parking charge. In this instance

having completed our assessment, we consider the parking charge to have been correctly issued. However, based on the evidence you have provided, we

have decided to reduce the charge to £50.00, if payment is received within fourteen days of this letter.

Our appeals process is now concluded, you may now choose one of the following options:

Pay the parking charge detailed above at the reduced rate of £50.00 to UK Parking Control Ltd. PLEASE REFER OVERLEAF FOR PAYMENT OPTIONS

AND ADDRESS DETAILS.

If you have further information that may influence our decision we will consider this, and may reconsider our stance if this is provided within seven days.

Make an appeal to the independent adjudicator POPLA (Parking on Private Land Appeals) using the verification code provided above. Please note that if

you wish to appeal to POPLA, you will lose the right to pay the discounted rate of £50.00, and should POPLA reject your appeal you will be required to pay

the full amount of £100.00. If you opt to pay the parking charge you will be unable to appeal with POPLA. Appeals to POPLA must be made within

twenty-eight days from the date of this letter. To appeal with POPLA, please visit http://www.popla.co.uk. If you are unable to access the internet, you

may appeal by post – this must be done using a POPLA postal form which may be obtained by contacting POPLA by phone (0330 159 6126) or post (PO

Box 1270, Warrington, WA4 9RL).

By law we are also required to inform you that Ombudsman Services(http://www.ombudsman-services.org) provides an alternative dispute resolution

service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As

such should you wish to appeal then you must do so to POPLA, as explained above.

If you choose to do nothing the parking charge will automatically increase after thirty-five days from the date of this letter to £100.00 and the matter will

be passed to our debt recovery agent, at which point you will be liable to pay an additional charge of £70, in accordance with the terms and conditions of

parking, and further charges will be claimed if court action is taken against you. Any unpaid court judgement may adversely affect your credit rating.

Yours sincerely,

Coupon-mad

Yes we know. Seen it all before. But you are saying it wasn't sent, so you complain about that to the BPA now.

butterbean79

Coupon-mad said:

Yes we know. Seen it all before. But you are saying it wasn't sent, so you complain about that to the BPA now.

Complained again to BPA about 'not receiving a response to my appeal'