cancel BT services by e-mail?

bobbins4864854

Anyone know a working email address to leave / cancel BT via email avoiding phone call. The following digital-resolutionteam@bt.com just bounces back and no longer exists, tried a bunch of others all bouncing back. Does BT really not have any email address that one can contact them on. ?

born_again

Can you not cancel in your BT account?
As you may find that they will not cancel on the basis of a email, due to being a insecure method of contact & no way to confirm you are the customer & not some random 3rd party up to mischief.

Keep_pedalling

As above you need to log into your account and cancel from there.

bobbins4864854

Apparently BT's only way to cancel a service is to ring them, they do everything they can to hide email communication. They have a live chat which results in having to call them for cancellations / closing of accounts. Just makes me laugh that they provide internet and email services but cant use those services to leave. Lol also discovered that they do allow cancellation via email or post with there BT Business account holders. why not normal consumers Heh?. Long story short my elderly parents like to do everything themselves but hate ringing places to have a load of sales talk thrown at them along / not understanding each other as to what is being said etc. For the moment i found an email that didnt bounce back taken from there complaints and code of practice details. No doubt will still be ringing them if do not hear anything back.