Tembo to Paragon transfer issue

stulaunch

Tembo let me know that funds had been send to Paragon last week, kept checking, but did not appear in my account. Checked with Paragon by secure message on Friday and now told; I can confirm that we received confirmation of transfer from Tembo stating they sent us the funds on 9th September. However, we have not received these funds. We are looking into this for you to see if Tembo have sent the funds but using incorrect references. Is there anything I should be doing?

refluxer

No - there's not much you can do at the moment. If either bank has made a mistake then it'll be up to them to rectify it, but interest will hopefully be backdated so you don't lose out.

ISA guidelines state that ISA transfers should ideally be completed within 15 working days - electronic transfers can take as little as 1-2 days but transfers that involve sending forms and cheques through the post obviously take longer. Do you know which type of transfer yours is ?