Sky TV Deal - Retention

Dadklp

So, Sky has a 31 day cancellation period. That's important to know for this next bit...

We cancelled Sky 32 days ago. We had the full package, TNT,  UHD, Sports, Signature etc etc etc.....£170+ without offers.

The reason we cancelled was simply that, cost. The offers that were making everything around £110 all ended.

During the cancellation period, we had one offer through would have brought it down to £138 per month - still very expensive.

So we decided, let it lapse, no worries.

Then, day 32 comes. Today, and an offer comes through the inbox - £78.50 per month for the same full package, £70 for the first 2 months because Netflix and UHD were free for that period......oh, and if we swapped our broadband over, total went up to £90.

Finally, a good deal - (still a lot of money), but being out of contract on the broadband with Plusnet at £28.99 (and we only have the FTTC connection) means that the effective TV cost is £61 - although i 

Now then, here is the kicker....i called Sky to accept the offer but, as we are on Day 32....TV is officially cancelled, they don't think they can actually reinstate anything - so, we have to come back as new customers.

Those deals aren't as good, so for us we are back to waving goodbye - but, for those of you who play the cancel game (but who really don't want to leave) just be wary that, whatever you do decide, do it within the 31 day period.

Perhaps Sky will find a way to fix it,, perhaps not, still the info is worth doing. We'd been customers for 17 years.

Boohoo

Dadklp said:

So, Sky has a 31 day cancellation period. That's important to know for this next bit...

We cancelled Sky 32 days ago. We had the full package, TNT,  UHD, Sports, Signature etc etc etc.....£170+ without offers.

The reason we cancelled was simply that, cost. The offers that were making everything around £110 all ended.

During the cancellation period, we had one offer through would have brought it down to £138 per month - still very expensive.

So we decided, let it lapse, no worries.

Then, day 32 comes. Today, and an offer comes through the inbox - £78.50 per month for the same full package, £70 for the first 2 months because Netflix and UHD were free for that period......oh, and if we swapped our broadband over, total went up to £90.

Finally, a good deal - (still a lot of money), but being out of contract on the broadband with Plusnet at £28.99 (and we only have the FTTC connection) means that the effective TV cost is £61 - although i 

Now then, here is the kicker....i called Sky to accept the offer but, as we are on Day 32....TV is officially cancelled, they don't think they can actually reinstate anything - so, we have to come back as new customers.

Those deals aren't as good, so for us we are back to waving goodbye - but, for those of you who play the cancel game (but who really don't want to leave) just be wary that, whatever you do decide, do it within the 31 day period.

Perhaps Sky will find a way to fix it,, perhaps not, still the info is worth doing. We'd been customers for 17 years.

You must have got a virgin customer rep because they were chatting rubbish.

You can not become a new customer unless you have been without Sky for at least 12 months I think.

So you were going to be paying £170 pr more a month for TV?

Have a look at the sky haggling thread on here for some pointers.

TheNorthStar

The haggling opportunities for sky are excellent. 

brewerdave

TheNorthStar said:

The haggling opportunities for sky are excellent. 

But ,unfortunately ,nowhere near as good as they used to be despite some posters claims !!