Misleading advert

MyRealNameToo

user1977 said:

born_again said:

Emily_Joy said:

born_again said:

MyRealNameToo said:

Yes, but the laws around servicing and selling are different. Renewing a policy is legally the sale of a new policy as neither party is legally obliged to offer/accept the renewal. 

Banks can have issues with you applying for a new account whilst overseas, even if you are normally resident in the UK. This is the closer equivalent to renewing an insurance policy. 

Even if customer is on holiday. We will not open any new account. So a very valid point. 👍

Will you renew a maturing regular saver? 

VPN's also get picked up by the systems, as they do not match users IP.

Who insists that you connect from the same IP address for everything? I've never encountered problems with logging into sites via different networks (broadband at home/work, mobile via personal/work phones give at least four possible IP addresses for a start).

It's more the other way around, certain IPs are known to be used by VPNs and so you can know the geolocation is unreliable. 

Emily_Joy said:

born_again said:

Emily_Joy said:

born_again said:

MyRealNameToo said:

Yes, but the laws around servicing and selling are different. Renewing a policy is legally the sale of a new policy as neither party is legally obliged to offer/accept the renewal. 

Banks can have issues with you applying for a new account whilst overseas, even if you are normally resident in the UK. This is the closer equivalent to renewing an insurance policy. 

Even if customer is on holiday. We will not open any new account. So a very valid point. 👍

Will you renew a maturing regular saver? 

No. As it is a new product.
Customer has to be in UK. 
VPN's also get picked up by the systems, as they do not match users IP.

Hmm. But one can give maturity instructions and then go abroad; so at the moment of account opening they will not be in the UK. So what's the difference? 

I don't think I have ever seen something like "I will be in the UK on the day the account matures" on maturity instruction. 

It's where the point of sale happens thats important, not the date the account opens. Same with insurance, you can agree your insurance to start in a months time when in the UK and then go on a 6 month holiday so the policy incepts whilst you are away. This is still fine because you bought the policy whilst in the UK. 

This was months of my life around Brexit time and the rules are different around insurance and reinsurance, there are exceptions for certain classes of insurance in certain countries especially for things that are typically international in nature like Marine and Space. Plus then also the complexity of Lloyds of London and what their response was going to be. 

Emily_Joy

MyRealNameToo said:

Emily_Joy said:

born_again said:

No. As it is a new product.
Customer has to be in UK. 
VPN's also get picked up by the systems, as they do not match users IP.

Hmm. But one can give maturity instructions and then go abroad; so at the moment of account opening they will not be in the UK. So what's the difference? 

I don't think I have ever seen something like "I will be in the UK on the day the account matures" on maturity instruction. 

It's where the point of sale happens thats important, not the date the account opens. Same with insurance, you can agree your insurance to start in a months time when in the UK and then go on a 6 month holiday so the policy incepts whilst you are away. This is still fine because you bought the policy whilst in the UK. 

This was months of my life around Brexit time and the rules are different around insurance and reinsurance, there are exceptions for certain classes of insurance in certain countries especially for things that are typically international in nature like Marine and Space. Plus then also the complexity of Lloyds of London and what their response was going to be. 

Alright, but how does the phone call solve the problem then? In my case Safeguard had no issues renewing my policy when I called them. They didn't even ask whether I am in the UK or anywhere else in the world.
I believe (though I haven't tried) the same will be the case for phone banking - i.e. if the account can be opened using phone banking, it can be opened by an existing customer, who is registered for phone banking, from anywhere in the world. 

born_again

Emily_Joy said:

born_again said:

Emily_Joy said:

born_again said:

MyRealNameToo said:

Yes, but the laws around servicing and selling are different. Renewing a policy is legally the sale of a new policy as neither party is legally obliged to offer/accept the renewal. 

Banks can have issues with you applying for a new account whilst overseas, even if you are normally resident in the UK. This is the closer equivalent to renewing an insurance policy. 

Even if customer is on holiday. We will not open any new account. So a very valid point. 👍

Will you renew a maturing regular saver? 

No. As it is a new product.
Customer has to be in UK. 
VPN's also get picked up by the systems, as they do not match users IP.

Hmm. But one can give maturity instructions and then go abroad; so at the moment of account opening they will not be in the UK. So what's the difference? 

I don't think I have ever seen something like "I will be in the UK on the day the account matures" on maturity instruction. 

Maturity has nothing to do with where you are. As that is something that will automatically happen.
What you can't do (depends on bank. Santander auto renews if you have a open-ended DD set up, others will need a new one setting up) is open a new account while oversea's.

Back to your case, clearly ins co have set up access to your account area to only allow from UK. Which given the amount of fraud to Ins co's is easy to understand. Also stops people abusing the max time you are allowed to leave a house empty, by taking holidays over their limit.